Operations Manager

Essential Functions

• Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Conducts complete reviews of bankruptcy files to ensure all default timeframes have been met.
• Manages bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the bankruptcy.
• Monitors attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the bankruptcy process.
• Follows up on all outstanding requests and telephone calls from internal and external partners.
• Accesses bankruptcy trustee websites to determine the status on payments to trustee.
• Audits all bankruptcy accounts for payment compliance and ensures proper application to system of record.
• Performs required research on any loan with questionable items such as the application of payments, proper bankruptcy notification, and any other situation that may arise.
• Actively reviews and pursues all loss mitigation alternatives in all appropriate customer circumstances and forward any potential customers to the appropriate Loss Mitigation Department for consideration.
• Reports all litigated and class action suits to management.
• Ensures all eligible delinquent loans are breached by the required milestone(s).
• Manages foreclosure proceedings on assigned cases by advising and instructing various parties involved with the foreclosure process such as mortgagors, attorneys, investors, insurers, trustees, and appraisers.
• Performs detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
• Provides management with detailed loss analysis, investor scenarios, and recommendations for resolution.
• Manages reports geared to drive workflow.
• Manages exception reporting used as key controls for minimizing risk.

Job Complexities & Impact

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and makes recommendations to these processes
• Errors may cause significant delay of process development or problem resolution

Supervision Received or Extended

• Typically a functional management role, but incumbent may have direct reports
• Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy

Knowledge and Skills/Technology Used

• Strong attention to detail and ability to adhere to strict guidelines and procedures
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to effectively coach, motivate and lead team members
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Proficient in Microsoft Word, Excel and PowerPoint

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• 4-7 years of directly related experience such as Mortgage Foreclosure, Mortgage Servicing, Bankruptcy, legal and/or financial
• Experience with Oracle NetSuite preferred
• Experience with Black Knight MSP preferred

License or Certification

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.