Description
Under the direction of the Transplant Financial Manager, the Transplant Financial Referral Coordinator provides essential administrative support to the Transplant Financial Referral Program. In this role, you will be responsible for preparing and processing patient referrals, pre-registering new and returning patients in the UCLA Patient Encountering and Registration System, and managing incoming inquiries through the Information and Referral Service lines. Key responsibilities include:
Collecting and verifying accurate patient demographic and insurance information
Coordinating prior authorization requirements and performing timely follow-up
Providing general information and guidance to patients and callers regarding the referral intake process
Processing managed care authorizations
Maintaining daily and weekly records of internal and incoming transplant referrals
Performing administrative tasks such as typing, faxing, and documentation management
Salary Range:
$30.36- $43.49/hourly
Qualifications
Required:
- Previous experience in a health care setting
working with health care professionals and patients - Skill in prioritizing assignments to complete
work in a timely and accurate manner when there are changes in assignment,
pressures of deadlines, completing requirements and heavy workload - Ability to work independently
- Ability to communicate with patients, referring
physicians, transplant team members, insurance companies case managers,
governmental agencies, hospital staff, and other groups in a professional,
diplomatic manner over the telephone and in person - Ability to abstract medical information
accurately from patient file - Demonstrated skill in operating a PC and laser
printer to quickly and accurately prepare type and distribute forms,
correspondence, and schedules - Demonstrated skill in routine data entry
- Demonstrated skill in operating copy machine,
and other standard office equipment - Ability to work with and maintain confidential
patient information - Ability to establish and maintain cooperative
and collaborative working relationship with administrative, clinical and
academic personnel - Ability to accept ambiguous circumstances and
take action where answers to a problem are not readily apparent - Ability to use diplomacy and respect confidentiality
in sensitive situations - Skill in following through on assignments to
completion - Oral and written communication skills to convey
information clearly to patients, faculty and staff - Ability to deal with patients from diverse
backgrounds, referring physicians, clinic staff, insurance companies, the
media, government agencies and other groups in a professional, diplomatic and
compassionate manner whether by phone or in person - Typing skill sufficient to input verbal or
written data into CRT with accuracy and speed - Knowledge of third party insurances, government
programs and other insurance agencies for purposes of obtaining any necessary
authorizations for treatment - Experience working in a medical setting
- Knowledge and skills to apply appropriate
business telephone etiquette on multi-line phones - Ability to maintain confidentiality on patient
and physician issues - Demonstrate excellent interpersonal skills,
customer service skills, time management and organizational skills
Preferred:
- Experience with UCLA EHR (CareConnect)
- English/Spanish bilingual oral communication
skills to conduct registration interviews - Knowledge of medical terminology to communicate
effectively with physicians, nurses and other members of the health care
community - Familiarity with Microsoft Word, Excel and
Access - Knowledge of UCLA Medical Center policy and
procedures - Working knowledge of patient-related policies
and procedures, as well as a thorough understanding of the University system - Ability to research medical diagnosis and
procedure codes in CPT Code book and ICD-9 Code book - Recent patient registration and appointment
scheduling experience
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University of California - Los Angeles Health
Jul 10, 2025