Remote

Individual Business Sales Coordinator

Delta Dental of California
$40,500 - $84,800
paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States
Jul 15, 2025
JOB DESCRIPTION The Individual Business Sales Coordinator plays a key role in supporting the Individual Business Sales team. This position focuses on coaching and developing Sales Representatives (SRs), monitoring KPIs, resolving escalated customer issues, collaborating cross-functionally, and identifying opportunities for process improvement. The ideal candidate is a confident communicator and problem-solver with a passion for sales support and team success. If you're excited to support a high-performing sales team, drive process improvement, and deliver exceptional service-apply today! RESPONSIBILITIES Coach and develop Sales Representatives by reviewing electronic, phone, and written inquiries to improve performance and adherence to KPIs. Respond to and resolve complex or escalated customer issues, ensuring a high standard of service. Conduct root cause analysis on issues and implement solutions for process improvement. Coordinate with internal departments (e.g., Provider Relations, Billing, Sales/Marketing, Claims) to ensure timely resolution of inquiries and issues. Investigate and respond to inquiries from groups, plan partners, and other external stakeholders as needed. Partner with the Customer Operations team to monitor and report on KPIs, Sales Representative performance, and scheduling. Alert supervisors and managers to any identified deficiencies or concerns. Develop, update, and deliver training content related to processes, product knowledge, and best practices. Support employee engagement initiatives across the Customer Operations team. Work a rotating schedule Monday through Friday: three days per week from 12:00 p.m. to 9:00 p.m. ET and two days per week from 8:00 a.m. to 5:00 p.m. ET. QUALIFICATIONS High school diploma or GED. Active Health or Life & Health Insurance License. 2+ years of experience in a sales or contact center role. Strong interpersonal, leadership, and coaching skills, with the ability to handle conflict and guide performance improvement. Advanced knowledge of dental terminology and claims processing. Excellent organizational, time management, and multitasking abilities. Detail-oriented, flexible, creative, and self-motivated. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and PowerPoint. Ability to manage confidential information with discretion. Familiarity with enterprise systems, policies, and procedures. Ability and commitment to work the required rotating schedule. Base Pay Information The national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 15. $40,500 - $84,800 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. #LI-Hybrid ABOUT THE TEAM Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time.