Fraud Recovery Coordinator

This department excels in risk assessment by leveraging extensive industry knowledge, analytical skills, and a systematic approach to identify and mitigate risks. They ensure effective risk management tailored to BOKF's needs through comprehensive evaluations, continuous monitoring, and interdepartmental collaboration. By reviewing operations, providing feedback on best practices, and identifying opportunities to enhance controls, they help BOKF achieve its objectives and improve overall risk management.

The Fraud Recovery Coordinator plays a key part in coordinating fraud-related dispute recoveries, ensuring accurate system reporting, and supporting case managers with timely updates and resolution tracking. The role requires a strong understanding of fraud trends, recovery processes, and investigative support, while maintaining compliance with regulatory requirements and internal policies.

Our team is centered on vigilance, analytical thinking, and collaboration. Team members work together to identify, assess, and mitigate risks, creating an environment where growth and skill enhancement are highly valued. This proactive and cooperative approach ensures the bank's stability and resilience in a dynamic financial landscape.

• You will analyze system reports to identify trends and areas for improvement in recovery efforts.
• You will track recovery progress, update case owners, and ensure timely follow-ups to support coordination.
• You will respond to information requests from business lines and customers regarding ongoing investigations.
• You will manage customer communications by mailing professional letters related to disputes and recovery.
• You will perform administrative support tasks such as data entry, document handling, and scheduling.
• You will maintain accurate and accessible reporting systems to assist case managers with dispute handling.
• You will collaborate with internal teams and ensure compliance with regulations while identifying fraud indicators.

This level of knowledge is normally acquired through completion of a bachelor's degree in business related field and 2+ years related experience in fraud recovery, disputes or financial investigations or 3+ years' equivalent experience in bank operations or an equivalent combination of education and experience.

• Bachelor's degree in criminal justice, finance, business, or a related field.
• Minimum of 2 years of relevant experience in fraud recovery, disputes, or financial investigations preferred.
• Strong working knowledge of regulatory requirements and fraud recovery guidelines (e.g., Reg E, chargebacks).
• Proficiency in using case management and fraud detection systems (e.g., TRIPS, Quavo, Actimize, Verafin, or similar platforms).
• Excellent communication skills both written and verbal, with an ability to convey complex information clearly and concisely.
• Proficient customer service skills including active listening, conflict resolution, ability to remain calm/courteous in challenging situations, and communicating with empathy.
• High attention to detail, organizational skills, and the ability to manage multiple tasks in a deadline-driven environment.
• Strong analytical skills with the ability to identify fraud trends or patterns.
• Strong problem-solving abilities and meticulous attention to detail.
• Ability to work independently and adapt to changing priorities in a fast-paced environment.
• Working knowledge of accounting principles and/or general ledgers.