Product Manager

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Position Summary

Directly responsible for multiple products within a portfolio and/or management responsibilities of Product Owners aligned to a specific value-stream, workflow, customer journey or product family.

Provides leadership and has accountability for successfully defining and delivering products that anticipate the needs of customers/workers/users, delivering results against P&L objectives.

This position is highly involved in the funding management and budgeting processes for portfolio.

Responsibilities

• Facilitates the implementation of demand response projects that may impact billing, IT, vendor data and systems, curtailment events and field equipment upgrades.

• May perform management duties related to the supervision of Product Owners and Product Analyst.

• Lead the product planning process. Gathers input from users/customers/stakeholders to create long-term strategy. Sets direction and priority.

• Performs stakeholder management, user/market segmentation, competitive analysis, product funding requests, release planning and business case realization (product P&L).

• Collaborate with the organization on vision, strategy, decisioning, tactical execution, and measurement systems

• Develop and implement new product introduction and roll-out strategy, plans, and content with cross-functional teams and leaders.

• Effectively communicate the value of the workflow/journey/family, and the products within it, to stakeholders.

Basic Required Qualifications

• Bachelors degree with 6 years of related work experience.

• In lieu of Bachelors degree, Highschool diploma/GED and 10 years of related work experience.

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Additional Preferred Qualifications

• 7 or more years working in the utility industry

• Experience as a Senior or Lead Product Owner

• Agile Product Owner certification

• "Black Belt" Six Sigma certification

Working Conditions

• Office environment mostly, often with research, analysis or engagement with internal and third-party vendors.

• Hybrid- Work will be performed from both remote and onsite. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Specific Requirements

• Strong understanding of the SAP customer service platforms (HANA, Commerce, and ISU) and integration (APIs) into third party demand response systems utilized for enrollment and billing.

  • Must be able to identify system errors, data inconsistencies, configuration issues, or process breakdowns and resolve them to ensure smooth business operations. It requires both technical knowledge of SAP modules and strong analytical and communication skills.

• Proficiency with managing product roadmap for data governance, analytics, and reporting initiatives.

  • Own roadmap for data governance, pipeline, and reporting products (Power Apps, PowerBI, and others)

  • Define and prioritize technical requirements for ETL pipelines and power platform solutions

  • Drive development of PowerApps and Power BI dashboards aligned with business goals

• Experience defining and developing product processes.

  • Map out workflows

  • Ensure alignment with cross functional teams

  • Continuously improve processes based on feedback / product evolution

  • Familiarity with using Miro, Jira, Visio, Confluence and other process management and development tools.

• Experience developing and maintaining job aids.

  • Create concise, user-friendly job aids

  • Tailor job aids to various audiences (internal teams & end-users)

  • Ensure content is accurate, up to date, and aligned with product updates

• Strong system knowledge. Candidates are expected to build deep familiarity with core business systems and operation platforms to contribute to system related decision making, support cross functional teams, and step in when additional coverage is needed.

• Experience managing contract execution, statement of work (SOW) development, and change order management.

  • Manage the lifecycle of product related contracts, including negotiation, execution, and performance monitoring.

  • Develop and maintain statement of work (SOW) with clearly defined deliverables, timelines, and acceptance criteria.

  • Lead the evaluation, approval, and documentation of change orders impacting cost, scope, and or schedule.

  • Ensure third-party vendors meet contact requirements, including, delivery of product components or services.

  • Track and report on contract and SOW milestones and risks.

• Entrepreneurial with a strong inclination towards action, preferably with experience shipping software

• Ability to communicate complex and innovative concepts to a new product development team

• Clear passion for topics of technology products and an ability to identify possibilities to innovate

• Ability to be self-directed and to proactively anticipate problems and seek opportunities

• Excellent communication skills including the ability to build relationships and effectively influence across all management and organizational levels

• Strong understanding of the Software Development Life Cycle (SDLC) process and the ability to work in an agile environment with bi-weekly releases

• Ability to educate and communicate to leaders across the Company on effective use of digital tools

• Ability to quickly understand business, evaluate priorities and assess value of product features

• Ability to be self-directed and to proactively anticipate problems and seek opportunities

• Two or more years' experience with relevant new product or technology development experience working in a fast-paced environment

• Experience operating in an environment driven by KPIs where you have the accountability to determine the best course of action to meet your goals

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Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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