RN Certified Clinical Program Coordinator

Responsible for the development, implementation and evaluation of systems and programs directed toward the provision of quality services for continued program accreditation. Will work in collaboration with interdisciplinary system partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Activities:

• Serves as an expert practitioner, role model and clinical resource in providing quality nursing care to program specific patients and their families.
• Support the care team in clinical management of the program specific patients.
• Follows program specific patients from admission through discharge and transitions of care as specified by program requirements.
• Assist in ensuring all care throughout continuum is coordinated, cost -efficient, and results in optimal outcomes.
• Assist in monitoring compliance with program specific standards of care.
• Coordinate multidisciplinary team services for patient and family needs.
• Provide and document program specific care in accordance with standards relating to the care of these patients.
• Identify the need for and coordinate the development and implementation of care paths for program- specific patients incorporating members from the multidisciplinary team.

Administration:

• Represent the Programs on various hospital and community committees to enhance and foster optimal patient care management.
• Manages, coordinates and leads Program Steering and/or Operational meetings.
• Manage, as appropriate, the operational, personnel and financial aspects of the Program.
• Supervise adherence to hospital policies, procedures and standards through observation, medical record review, staff feedback and other appropriate sources.
• Supervision of Program database.
• Promote customer service.
• Facilitates resolution of patient concerns and implements processes to prevent future incidents.
• Ensures the Program meets all current evidence based guidelines and program specific standards as outlined by accrediting agency.

Education Responsibilities:

• Develop, coordinate and implement orientation, nursing education, and in-service programs related to care and management of Program specific patients in conjunction with nursing services.
• Direct community program specific education and prevention programs by developing, implementing, and evaluating programs for targeted populations in the city and surrounding communities
• Participate in mandatory educational activities as appropriate to professional development goals.
• Participate in case review.
• Participate in education programs as needed.
• Review all present Program specific patient education materials and standardize across the system.
• Work in collaboration with Program specific coordinators across the system.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE

Three to five years' experience in clinical nursing with required program specific patient population.

Graduate of an accredited school of nursing

BSN required; will consider candidates currently in an accredited BSN Completion Program.

Master's degree preferred.

Proficient in Microsoft Office and EMR

CERTIFICATION/LICENSURE

Licensed as a Registered Nurse in state(s) of practice

Dual licensure preferred

Membership in a professional nursing organization

Approved CPR or BLS certification required

Certification in a related specialty within 3 years per program guidelines (example: stroke, chest pain, heart failure)

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Participate in the development of Program specific care systems at the community, state, and/or national levels.

Take an active part in community outreach programs

Monitor state & regulatory requirements

Monitor & respond to changes in the Program specific accreditation standards and serve as liaison regarding these changes

WORK ENVIRONMENT

Occupational exposure is Category A which means all employees in the specified job classification have occupational exposure

AGE OF PATIENTS SERVED

Neonate (birth - 28 days)

Infant (29 days - less than 1 year)

Pediatric (1 year - 12 years)

Adolescents (13 years - 17 years)

Adult (18 years - 64 years)

Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Manual dexterity needed to operate equipment.

Prolonged walking/standing/sitting

LEVEL OF SUPERVISION

Assist in the development, implementation and evaluation of a quality plan, which is multi-disciplinary and focused on patient outcomes.

Serve as the coordinator of the identification, investigation, reporting and follow up of incidents and quality issues throughout the program while maintaining confidentiality.

Supervise the collecting, coding, scoring, and developing of processes for validation of data entered into the registry.

Sufficiently understands the Program specific structures and processes to be capable of facilitating performance improvement activities, compiling trend reports, and conducting research while protecting confidentiality.

Development of a 1-3 year PI plan

Routine QA of registry activities (data collection & entry QA) as applicable

Monitor protocol adherence and variances

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.