New

Consumer Resolution Specialist I

Park National Corporation
United States, Ohio, Piqua
Jul 18, 2025
Description RESPONSIBILITIES #LI-Hybrid Collecting on delinquent accounts after the payment grace period has expired on direct and indirect consumer loans until referral for repossession Recommending delinquent loans secured by collateral for repossession Providing temporary financial hardship extensions consistent with PRK procedures Exercising right of setoff that is proper and compliant with PRK procedures and regulations Collecting charged-off accounts Coordinating collection efforts with originating lenders and consumer lending leaders, when appropriate Providing loan underwriting, loan operations and customer service issues to supervisor for appropriate follow-up with the respective functional leaders Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Organizational Skills/Detail Oriented Problem/Situation Analysis Ability to influence others Ability to build collaborative relationships Ability to work as part of a team Ability to work independently SCHEDULE Typical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 40+ hours per week. A flexible work arrangement is available for this position. The position will require some scheduled onsite hours - 20% in the office and 80% remote. The candidate selected for this position would have the option to work from any office within the Park Ohio footprint. EDUCATION - CERTIFICATIONS - WORK EXPERIENCE High School Diploma or equivalent required Prior experience with collections, consumer lending or related field preferred TRAVEL REQUIREMENTS Occasional travel to headquarters for department meetings required Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.