Student Services Manager

We are seeking a Manager of Registrar Services to lead a team responsible for delivering high-quality, student-focused registrar support. This leadership role is key to maintaining operational excellence, fostering a culture of continuous improvement, and ensuring the integrity and efficiency of service delivery. The manager will serve as a subject matter expert, a coach, and a strategic partner to institutional stakeholders.

Work Model: Hybrid (Mon-Thurs in-office and Fri remote)

Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!

Day in the Life:

• Lead and develop a Registrar Services team, fostering a culture aligned with organizational values centered on student success and care
• Ensure operational excellence through timely and accurate service delivery to students and academic partners
• Develop, train, and manage staff to maintain productivity, quality, and compliance with institutional policies
• Evaluate existing customer service and operational processes; provide strategic insights and improvements to senior leadership
• Manage escalated student issues and work cross-functionally to resolve complex academic or administrative concerns
• Monitor and analyze enrollment and student service data, ensuring accuracy and integrity in reporting systems
• Stay current on institutional policies and applicable regulations, and ensure team members are well-informed and compliant
• Coordinate scheduling and workflow to ensure adequate coverage and resource efficiency.
• Participate in strategic initiatives and process enhancements to support evolving organizational goals

Keys to Success:

• Bachelor's degree required
• 4+ years of demonstrated people management responsibility
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and presentation abilities, including comfort engaging with senior leadership
• Background in service-oriented or student-facing environments preferred
• Proven ability to manage multiple priorities in a fast-paced, evolving setting
• Strong organizational and time management skills with a commitment to accountability and performance excellence
• Familiarity with academic systems and registrar functions is a plus

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Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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