Digital Delivery Senior Manager - Retail Color Services

ABOUT THE ROLE:

• The Digital Delivery Senior Manager translates business segment strategy into functional plans and guides execution for a cross-functional team responsible for designing, planning, building, and supporting a portfolio of global websites, applications, and mobile apps. The incumbent effectively cascades functional strategy of the applications, solutions, and digital capabilities centered around the domain of digital interconnected customer experience. They participate with senior management to establish strategic plans and objectives to ensure successful digital experiences for customers around the globe.

• The Senior Digital Delivery Manager will lead the transformation of our Retail Color Services platform-powering over 5,000 retail locations with precision, consistency, and innovation. This role plays a key part shaping the future of color technology in retail, delivering a modern, cloud-native platform that ensures exceptional customer satisfaction through our in-store color matching and tinting systems. This position will be responsible for driving the architecture, development, and delivery of scalable, high-performance solutions. The Senior Digital Delivery Manager will lead a team of engineers and collaborate closely with product, UX, and business stakeholders to ensure quality, reliability, and consistency across all retail touchpoints.

WHAT THE ROLE WILL DO:

Leadership & Supervision

• Strategic leader, Directs operational units.
• Directs the activities of a functional area or multiple integrated departments through lower management.
• Leads team(s) to develop new methods and solve complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.

• Responsible for fostering a work environment that encourages employees to act with integrity and respect.

• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.

• Responsible for supporting employee career development.

• Contributes to development of strategies of a function or multi departments.

Knowledge & Application

• Participates with senior management to establish strategic plans and objectives. Makes final decisions on implementation and ensures operational effectiveness.
• Effectively cascades functional strategy and contributes to development of organizational policies.
• Accountable for actions that impact function or multiple department budgets.
• Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply.
• Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensures budgets and schedules meet corporate requirements.

Collaboration & Interaction

• Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The
Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education

• Required
  • Bachelor's degree or higher in the Information Technology (IT) field. In lieu of a degree, at least 11 years of experience in IT
• Preferred
  • Certifications and/or course work focused on Color Science.

Knowledge & Experience

• 8+ years of experience in IT
• 4+ years management or enterprise department manager experience including application development.

Preferred

• Familiarity or experience with Color Science, Color Measurement Devices, and/or Colorant Dispensers in support of color matching services.
• Experience in leading digital delivery teams utilizing Agile software delivery practices, to enable desired business capabilities as defined by business leaders within a Product Management framework.

• Experience in leading application development using MACH architecture (Microservices, API-first, Cloud-native, and Headless), ensuring scalable, flexible, and high-performance solutions with an edge computing architecture.