New

eCommerce Customer Experience Support Lead - Berkey Creamery

The Pennsylvania State University
paid time off, sick time, remote work
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Jul 25, 2025
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. POSITION SPECIFICS The Penn State Berkey Creamery is seeking a highly motivated individual to be the eCommerce Customer Experience Support Lead of the eCommerce department. Responsibilities: Duties include, but are not limited to the following: Team and Operations Management: Oversee the Creamery eCommerce team and daily operations, including hiring, scheduling, training, evaluating, and managing wage payroll employees. Develop and update staff protocols and procedures. Administer technical software for staffing, scheduling, and payroll. Adapt organizational structure to meet evolving divisional needs. Supervise all eCommerce projects and continuously improve operational efficiency. Strategic Planning and Execution: Develop and implement strategic plans in collaboration with the Creamery management team. Set and monitor goals, enforce operational standards, identify and resolve issues, and execute improvement plans. Customer Service and Communication: Lead the customer service team to ensure timely resolution of inquiries and issues. Manage internal and external communications, including website updates, safety notices, and coordination with supply chain and distribution partners. Facilitate team meetings and propose improvements. Systems and Software Oversight: Maintain website inventory, process orders, print labels, monitor shipping costs, and manage invoices. Update product availability and pricing as needed. Inventory and Supply Management: Manage inventory and procurement of shipping supplies. Research and test new vendors and materials, negotiate pricing, and forecast future needs. Generate reports and recommend pricing adjustments. Marketing Collaboration: Partner with the marketing team to plan promotions, special packages, and forecast product demand. Safety Oversight: Enforce safety protocols and recommend improvements. Monitor air quality and CO systems to ensure compliance. Backup Supervision: Serve as acting Food Service Supervisor during their absence. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None This position requires experience in the following areas: Customer Service Microsoft Office Suite Managing employees Inventory and Ordering Experience with the Ecommerce software programs like Magento and ShipStation are preferred, but not required. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines