Processing Support Specialist, Business Services

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

• Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
• Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
• Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match and additional non-discretionary employer contribution for eligible employees, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Hear from some of our employees, here and here.

A vacancy exists for the position of Processing Support Specialist with Tucson Electric Power's Business Services Department.

Date Posted: July 25, 2025
Date Expires: August 2, 2025

Testing Date: TBD (You will be notified of date/time)
Interview Date: TBD (You will be notified of date/time)

** Candidates selected for testing will receive a confirmation email at the email address provided on the application as notification of the scheduled date and time of the testing session. Dates are subject to change based on business needs, weather and unforeseen circumstances. **

Please complete the online application on the company Intranet under My HR or at www.tep.com under the careers link. If you have any questions, contact Stacie Faltz, at sfaltz@tep.com.

Normal Minimum Requirements

• Must possess a High School diploma, or GED equivalent
• Minimum two years'experience in a customer service or office support position, or in the Utility Business
• Must have a valid, up-to-date Arizona Driver's License with ability to maintain
• Must have computer proficiency (intermediate MS office skills, i.e. Outlook, Excel, Word and Adobe Acrobat)
• Must possess basic math, computer skills
• Printing experience (i .e. drawings, maps), preferred
• Must have experience in a high-paced, structured environment
• Must be able to communicate effectively, both verbally and in writing, with Company personnel and customers
• Ability to successfully manage difficult customer conversations, using empathy and effective listening skills
• Ability to demonstrate problem solving and decision making skills
• Ability to work both independently and as part of a team

• Ability to work in-office 5 days per week

*PLEASE NOTE: To be considered for this position, a resume must be submitted, enumerating qualifications and skills.

There will be a two-part testing procedure required for this position. The first step is computer-based testingfollowed by a behavioral based interview. Part one must be passed to progress to part two.

We are providing a study outline to prepare for both the computer testing and the behavioral based interview. The outline is designed to maximize test results by centralizing study time in the areas listed below:

Computer Based Testing

• Proficient in Excel

• Proficient in Word

Behavioral Based Interview
The interview is a behavioral-based interview incorporating Tucson Electric Power Core Competencies. We believe past behavior is the best predictor of future behavior, and more recent behavior, is a better predictor of future behavior than older behavior, and long-standing trends are better predictors of behavior than isolated incidents. We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with higher predictability whether the candidate can perform the job as required. This type of interview is different than those you may have taken in the past.

Position Description

This job classification processes transaction documents of a specialized nature according to established department/Company procedures and guidelines. This classification also performs general clerical work as required.

Position-Related Responsibilities

• Gather, research and verify information and prepare and process transaction documents through the assigned department's established administrative systems and guidelines.
• Typical documents include drawings, contracts, accounts payable and accounts receivable invoices, payroll time sheets and library records.
• Coordinate processing activities with other units, departments or outside agencies as needed to complete transactions.
• Track transactions as they progress through the system, follow up on targeted completion dates and investigate incomplete transactions.
• Respond to oral and written customer and vendor inquiries about transaction processing guidelines and that status of specific transactions.
• Establish, post, balance and maintain manual and automated record keeping systems.
• Typical specialized databases or spreadsheets include accounting, payroll, enterprise content management, and library and archives systems.
• Establish and maintain files for permanent documentation, including records for audit trails, and historical, operation and statistical reporting requirements.
• Provide support and backup to mailroom personnel.
• Perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

• Departmental or program related terminology, programs and procedures
• Office practices and procedures
• Business English, punctuation, grammar and spelling
• Manual and automated records management practices
• Computer software including: MS Word, Excel, Outlook, PowerPoint
• Recordkeeping principles and practices
• Operating a variety of office machines including copiers, scanners, and personal computers
• Effectively communicating both orally and in writing
• Interacting with customers and vendors and providing customer service
• Accurately posting and maintaining specialized files and documentation in manual and automated systems
• Identifying and completing specific actions required to complete a transaction and provide service
• Performing basic arithmetic calculations

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

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Pay Rate: $26.18

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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