CAR - MEDICAL RECEPTIONIST

General Purpose of Job:

The Receptionist answers the telephone, makes patient appointments, routes calls, greets patients, and updates patient records accordingly. Assists with follow-through care that may be needed such as future appointments or testing.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Interviews patients for the purpose of entering confidential patient insurance and demographic information into the STAR system. Performs registration or pre-registration of all patient types.
• Collect complete and accurate demographic and financial information while in compliance with federal regulations such as HIPAA and EMTALA. Obtains signatures and information as required by regulatory agencies.
• Verify insurance eligibility and covered benefits by using all electronic systems available to them or verification by phone according to departmental policy. Collect and verify necessary authorizations as appropriate and possess knowledge of financial class requirements with regard to registration and insurance requirements. Document financial information in the accounts for billing purposes.
• Operates multiple computer applications to register patients, enter orders, and retrieve surgical, testing, insurance and financial information.
• Serves as a liaison between Central Scheduling, de-central scheduling areas and clinical staff.
• Coordinates with other departments or areas to obtain required data or financial clearance elements or to escalate issues when necessary.
• Works exception accounts held internally or rejected by payers for errors related to registration and financial clearance activities.