New

Technical Support Manager

TEKsystems
$60,000.00 - $75,000.00 / yr
life insurance, vision insurance, 401(k), retirement plan
United States, Oregon, Cornelius
Jul 26, 2025
Are you a natural leader with a passion for solving complex technical challenges and building high-performing teams? We're looking for a Technical Support Manager to lead our support operations, elevate customer satisfaction, and drive continuous improvement across our service organization. What You'll Do Lead & Inspire * Coach and mentor a team of technical support specialists to deliver fast, effective, and empathetic customer service. * Set clear goals, conduct regular 1:1s, and support professional development. * Oversee onboarding and training to ensure team readiness and growth. Drive Customer Success * Champion a customer-first culture and ensure timely resolution of support cases. * Act as the escalation point for complex issues, collaborating with engineering and QA to drive solutions. * Monitor KPIs like response time, resolution rate, and customer satisfaction to ensure excellence. Optimize Operations * Manage support tools and systems (OS Ticket, Business Central, Salesforce) to ensure accurate documentation and workflow efficiency. * Coordinate service dispatches, warranty claims, and remote troubleshooting efforts. * Ensure technical documentation and training materials are current and effective. Innovate & Improve * Lead improvement initiatives to enhance service quality and internal processes. * Provide actionable insights to leadership through regular reporting. * Collaborate cross-functionally to improve product reliability and customer experience. What You Bring * 5+ years in technical support or customer service, with 2+ years in a leadership role. * Strong mechanical aptitude and experience with laboratory or scientific equipment. * Ability to read wiring diagrams and troubleshoot temperature-controlled systems. * Proficiency with ERP/MRP systems (Microsoft Dynamics Business Central a plus). * Excellent communication, organization, and team-building skills. * Willingness to travel, including internationally, as needed. Bonus Points * Associate or bachelor's degree. * Experience in regulated or laboratory environments. * Familiarity with Microsoft Office, SharePoint, and support platforms. #westpriority25 Pay and Benefits The pay range for this position is $60000.00 - $75000.00/yr. Health Benefits Full-time employees are eligible for medical, dental, and vision insurance on the first of the month following 60 days from hire date. 401(K) Retirement Plan a. The Company will match 100% of an employee's contribution up to 3% of their annual salary; as well as an additional 50% match for any contribution between 3% and 5%. b. Automatically enrolled with a 3% contribution. You have the option to opt out or update contributions. 2. Short-Term and Long-Term Disability Insurance a. 100% covered through the company. 3. Life Insurance a. 100% covered through the company. 4. Flex Spending Plan (FSA/HSA) a. Voluntary plan b. Yearly enrollment, employee choice of amount deduction. 5. Oregon PMFL a. The total contribution is 0.983% which will be split between Employee 60% and Employer 40%. Workplace Type This is a hybrid position in Cornelius,OR. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.