New

Helpdesk Support Analyst

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Jul 30, 2025
Job Summary: We are seeking a skilled and customer-focused IT Helpdesk Specialist with a minimum of 3 years of experience in IT support and a strong background in IT Service Management (ITSM). The ideal candidate will have hands-on experience with ServiceNow or a similar ITSM platform and a passion for resolving technical issues efficiently while delivering excellent customer service. Key Responsibilities: * Provide Tier 1 and Tier 2 technical support for end-users via phone, email, chat, and ticketing systems. * Troubleshoot and resolve hardware, software, and network issues across Windows and Mac environments. * Manage and track incidents, service requests, and changes using an ITSM platform (preferably ServiceNow). * Escalate complex issues to appropriate teams while maintaining ownership and communication with the end-user. * Maintain accurate documentation of issues, solutions, and procedures. * Support onboarding and offboarding processes, including account provisioning and hardware setup. * Collaborate with other IT teams to improve service delivery and user experience. * Ensure compliance with IT policies, procedures, and best practices. Required Qualifications: * 3+ years of experience in an IT Helpdesk or Technical Support role. * Proficiency with ITSM tools, preferably ServiceNow. * Strong knowledge of Windows and macOS operating systems. * Familiarity with Active Directory, Office 365, VPN, and remote desktop tools. * Excellent problem-solving, communication, and interpersonal skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications: * ITIL Foundation certification or equivalent knowledge of ITSM frameworks. * Experience with mobile device management (MDM) tools. * Familiarity with scripting or automation tools is a plus. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Raleigh,NC. Application Deadline This position is anticipated to close on Aug 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.