New

IT Support Analyst - Mac/Google Workspace/Okta/Atlassian

TEKsystems
$25.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Colorado Springs
Jul 30, 2025
Job Description End-User Support: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations. Incident Management: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times. Software Installation and Configuration: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality. Hardware Deployment: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan. System Administration: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations. Network Support: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access. Documentation: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement. Employee Onboarding/Departures: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts. Security Compliance: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data. IT Asset Management: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards. Collaborative Team Player: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department. Key Skills:* Solid understanding of desktop operating systems (e.g. macOS and Windows) Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers) Basic knowledge of SaaS tooling and management Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi) Basic understanding of equipment life-cycle management Familiarity with hardware components, troubleshooting techniques, and printer support. Basic understanding of deployment concepts and mobile device management Strong problem-solving skills with a customer-focused approach Able to resolve issues remotely and without direct access to customer hardware Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively. Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary A team player with a positive attitude and the willingness to learn and grow within the role. Skills* Mac, Technical support, Windows, Customer service, Support, Troubleshooting, JAMF, Help desk, Desktop, Service desk Top Skills Details Mac, Technical support, Windows Additional Skills & Qualifications * Predominantly Mac-based environment, with some Windows machines, so experience with Mac support is preferred * Knowledge of Google Workspace, Okta, Atlassian products - Jira, Slack, Jamf for Mac management, and Jump Cloud for Windows management * Understanding of network infrastructure like MDF/IDF, as the role may involve physically assisting network engineers, especially for after-hours needs * Ability to troubleshoot and solve problems independently, using resources like Google, rather than waiting for instructions * Attention to detail in handling physical equipment like laptops and monitors * Understanding of corporate policies and procedures, especially for candidates coming from smaller organizations * Adaptability to diverse time zones and cultures within the company Pay and Benefits The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Colorado Springs,CO. Application Deadline This position is anticipated to close on Aug 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.