IT Support Engineer

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Francisco
Jul 31, 2025
Description We are looking for an IT Support Engineer to join our growing IT Support team. In this role, you will help craft the IT support experience, focusing on the support experience throughout the company. You'll help on supporting in-office meeting systems, collaborating closely with our Workplace team while working mainly with the IT team. With the IT team, you will work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune, Slack, Zoom, Google Workspace. We are especially looking for someone who has experience working with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Mac shop but will be onboarding Windows devices soon. About the role * Location: San Francisco HQ As an IT Support Engineer, you'll help to: * Build and implement a program to deliver the best possible technology support experience. * Hone and refine all aspects of IT Support, whether it's the tools or the team * Ticketing and triaging internal user requests * Long term project work involving IT and Security requests * Guide, mentor, and support IT Support teammates * Contribute to and maintain our knowledge-base articles with How-To guides for end users and teammates. * Measure, report, and drive IT support KPIs * Effectively respond to and triage escalations as necessary. * Assist with testing and provide feedback on the overall end user experience. About you You'll thrive as an IT Support Engineer on our IT Support team if you: * Take ownership of reported issues and seeing problems through to resolution * Communicate empathetically, but also with clarity and conciseness both in person, through Slack, and by documenting your work in our ticket management system and knowledge base * Enjoy helping others develop their skills * Have expert-level knowledge of Apple and Windows hardware and SaaS apps like Google Workspace and Okta in an enterprise environment * Have experience in identifying and automating repetitive tasks and service requests * Have helped deliver IT Support on a global scale About us Skills JAMF, Okta, Slack, Google Workspace, Intune Top Skills Details JAMF,Okta,Slack,Google Workspace,Intune Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Francisco,CA. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.