ServiceNow Developer

LMI is seeking a skilled ServiceNow Developer to support our customer' configuration and development objectives. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities:

Develop the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments
• Translate business requirements into ServiceNow Performance Analytics solutions and actionable insights.
• Configure time series analysis, thresholds, and forecasting in Performance Analytics.
• Optimize system performance and ensuring PA solutions are scalable and efficient.
• Configure security and access control related to Performance Analytics dashboards.
• Coordinate with client stakeholders to understand the mission needs of the client and develop those requirements in ServiceNow
• Implement ServiceNow modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage business rules, UI actions, workflows, reports, dashboards, and user portals.

Required Experience

• At least 5 years of demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Strong expertise in ServiceNow Performance Analytics (PA), including configuring indicators, breakdowns, widgets, and dashboards.
• Experience in designing and implementing data collection jobs, formula indicators, and automated trend analysis.
• Experience creating and optimizing Performance Analytics scorecards to track KPIs and business objectives.
• Hands-on experience with ServiceNow reporting, data visualization, and analytics leveraging the Performance Analytics module
• Knowledge of ServiceNow data structures and how PA integrates with other modules (e.g., GRC, ITSM, CSM, HRSD).
• Experience in Scripting (JavaScript, Glide API, or Business Rules) to enhance PA functionality.
• Ability to obtain and maintain a public trust/background investigation.
• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.

Desired Experience

• Demonstrated experience implement ServiceNow modules to clients in the US Federal Government

Desired Certifications

• ServiceNow Certified System Administrator
• ITIL

LMI is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.