Ticket Checker Supervisor

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Join our team and earn a free ski pass at Bretton Woods!!

*Now hiring for November 2025*

Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• Free golf during the summer season
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
• Leadership development programs, diversity and inclusion programs, work life balance
• Refer a friend and earn up to $500

• Hire, train and supervise team of ticket checkers who monitor RFID gate access and ensure that all guests have a valid ticket or season pass.
• Generate weekly schedule of ticket checkers to provide coverage at all base area lifts for scanning and crowd control.
• Monitor and maintain RFID gate functions.
• Monitor ticket scans throughout the day to ensure consistency and effectiveness.
• Work closely with ticketing department to ensure all tickets are scanning correctly and making the necessary adjustments when needed.
• Supervise ticket checkers to ensure effective monitoring of gate access to prevent fraud.
• Work with ticketing office to hot list/deactivate fraudulent tickets.
• Provide support to ticket checkers during a difficult guest encounter.
• Set up an incentive program for ticket checkers to find fraudulent use of tickets and passes.

• Strong supervisory and managerial skills required.
• Knowledge of computer programs like Microsoft Word and Excel. Ability to learn new computer programs to assist in scheduling and payroll like Kronos and On Track.
• Strong guest service skills in order to effectively manage guest interactions during potential fraud encounters.
• Strong communication skills presented with a positive and friendly manner.
• Ability to create a team environment and maintain positive attitudes
• Winter schedule - 5/6 days per week. Weekends required 45-50 hours a week