Coordinator, Graduate Programs | Systems and Industrial Engineering

The Department of Systems and Industrial Engineering is seeking applications for a Coordinator, Graduate Programs (Student Services Administration Professional III) to support student success and program development for our Systems & Industrial (SIE) Graduate programs. The position is responsible for providing academic advising, programming, scheduling, admissions/enrollment management, and general support of the graduate programs in SIE. The ideal candidate will assist in the maintenance and growth of the Master's in Industrial Engineering, Master's in Systems Engineering, Master's in Engineering Management, PhD in Systems & Industrial Engineering degrees, Accelerated Master's and gradate certificate programs by serving as a point of contact for admission; managing student plans of study, petitions, and required milestone documentation; advising students on degree requirements; facilitating student-faculty advisor relationships; and working with the graduate studies committee to establish programs processes that are in alignment with SIE and the Graduate College.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Graduate Program Support

• Serve as primary contact for graduate admissions and recruitment; manage graduate applications for the academic year.
• Collaborate with marketing staff to develop promotional material and websites for Master's and PhD programs.
• Issue Letter of Support, I-20, GISALS to international students and assist with U.S. Visa processes in coordination with International Student Services.
• Facilitate external awards for scholarships and stipends.
• Plan and organize graduate program events including new student orientation (main campus and online students) and open house sessions.
• In collaboration with the Department Head, Program Directors, and Director of Graduate Studies, allocate teaching assignments for all courses, coordinate funding assignments with research faculty, provide TA/Grader responsibilities, and onboard TAs/Graders with the Business Center for timesheet approval.
• Supervise student workers supporting administrative tasks related to graduate programs.
• Document procedures and workflows; train other staff on administrative processes.
• Advise Master's and PhD students regarding university and program policies, course scheduling, and degree requirements.
• Participate in the Graduate Studies Committee.
• Collaborate with faculty and staff to provide curriculum updates, new course proposals, additions/modifications and new programs plan to curricular affairs for graduate programs.
• Assist students and faculty advisors with GradPath forms to create a plan of study for Graduate Certificate, Master's, PhD students, and students choosing to minor in SIE.
• Create plans of study for cultural sponsors, ROTC students, Independent Study, internships, and other career opportunities.
• Collaborate with undergraduate advisors and faculty to plan and manage the Accelerated Master's Program (AMP).
• Manage Masters thesis/report assessment requirements with faculty committee assessments.
• Coordinate scheduling and managing administration of PhD qualifying exams, comprehensive exams, and final oral defense assessment.
• Coordinate College of Engineering Outstanding Graduate Student and Outstanding Graduate Teaching Assistant selections with nominating faculty and facilitate other university or college funding opportunities for graduate students.
• Compile list of expected graduates for fall, spring, winter, and summer semesters.
• Prepare and administer exit surveys for graduating students.
• Develop reports on graduate student data for faculty retreats, including new student enrollment across all campuses; update trackers for current students' progression, alumni, doctoral milestones, Master's thesis, and PhD comprehensive/final oral defenses.

Service Professional Development

• Attend relevant College and UA graduate coordinator meetings.
• Participate in relevant department and college committees.
• Engage in applicable professional development opportunities.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Proficient grammar and writing abilities.
• Ability to work well in teams and groups of varying backgrounds.
• Ability to adapt.
• Basic working knowledge of Microsoft Office products.
• Expertise with spreadsheets and databases.
• Ability to organize, prioritize, and problem solve, as well as use good judgement; work effectively with others to accomplish goals.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

• Experience with applicable information processing systems used to manage applications and admissions as well as student record-keeping.
• Experience in assessment data and data tracking.
• Experience with advising practices and principles.
• Experience working with under-prepared students.
• Experience working with student population from all walks of life.