Integrated Care Specialist and Community Health Worker Supervisor

Job Description:

ESSENTIAL JOB FUNCTIONS

Supervises staff members at assigned work site, including hiring and training, delegating work, evaluating job performance, and assuring continuity/back-up of daily operations. Maintains ICS business systems and processes (e.g. scheduling appointments, initiating insurance applications, arranging transportation, assisting with food and housing, etc.)., consistent with SCS's standardized care coordination practices; regularly evaluates ICS business systems and processes to ensure adherence to SCS's standards; identifies and resolves problems with existing systems and processes and as needed, makes recommendations for improving existing systems and processes. Runs, or ensures that others run, miscellaneous daily, weekly, and monthly reports (e.g., hospital discharge reports, generic event reports by site, etc.) and, upon request, special reports; assesses validity of reports; when reports are inaccurate, engages in problem-solving to correct inaccuracies. Delegates duties to appropriate staff. Coordinates maintenance and repair of equipment and manages inventory of office supplies. Serves as coordinator for technology services, purchasing requisitions, and everyday business functions. Serves as liaison for Human Resources including training, regular supervisions, coaching, and disciplinary actions, liaison with payroll, etc. Coordinates CHW program, ensuring staff are trained and maintain certifications. Serves as liaison with Accounts Receivable to ensure CHW Billing is processed timely and accurately. Monitors divisions fiscal status and participates in the planning / budget development process. Demonstrates interpersonal skills that enhance communication with both internal and external customers. Documentation and performance improvement duties Completes annually required training according to established time frames. Adheres to zero tolerance for patient abuse and maintains an ethical standard for treatment of patients. Participates in the orientation and success of new employees through direct supervision, 90-day evaluations, and goal setting. Follows established regulatory personnel and department standards include guidelines for proper professional development and maintenance of competent skill levels through internal and external resources.

EDUCATION

• Completion of up to 18 months' education or training, beyond high school, in Office Administration, CHW training, integrated care services, or other related healthcare fields.

EXPERIENCE

• Four-to-six years' administrative experience, performing secretarial or professional business tasks
• At least 1 year of healthcare/medical experience
• Advanced knowledge of Microsoft Office Suite.
• Typing speed 50 - 60 words per minute.
• Strong oral and written communication skills.
• Good analytical and problem-solving skills.
• Ability to supervise and lead a group.

PHYSICAL DEMANDS

• Position has no unusual physical demands
• Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, etc.
• Position may occasionally require walking or standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type:

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

• Health & Wellness
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Savings Account
  • Short Term Disability
  • Long Term Disability - Company Paid

• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance - Company Paid
  • Accidental Death & Dismemberment Insurance - Company Paid
  • 403b Retirement Plan with Company Funded Matching
  • Retirement and Financial Planning Services

• Career Development and Growth
  • Tuition Assistance Plans
  • Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
  • Student Loan Repayment Assistance
  • Clinical Supervision toward licensure and reimbursement for certain license applications
  • At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
  • Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
  • Leadership Academy for our rising stars, supervisors, and leaders
  • Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes

• Work Life Balance
  • Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
  • Flexible Work Schedules to promote a Healthy Work Life Balance
  • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.