Customer Experience Center Manager - Printing Industry

Customer Experience Center Manager

?? Role Objective

To lead operations and execution within Vanguard's Customer Experience Center with urgency, accountability, and sales-minded collaboration. This person will be directly responsible for producing timely, color-accurate samples and compelling customer demonstrations that support the sales team in closing deals and driving company growth.

?? Job Posting Summary

We're Hiring: Customer Experience Center Manager

Vanguard Digital is seeking a high-performance print industry professional to lead execution in our Customer Experience Center (CEC) - someone who doesn't just run a demo room but understands the role it plays in closing deals and driving revenue.

In this role, you'll work hand-in-hand with the sales team, taking ownership of timely, accurate, and visually impressive sample production and live demonstrations. You'll act with urgency, knowing that every sample request is a sales opportunity.

We need someone who:

• Brings deep technical knowledge of UV/wide-format printing, RIP workflows, color profiling and media
• Thrives under deadlines, manages their time efficiently, and gets it done without excuses
• Is confident on camera and in person, knowing when to listen, when to present, and how to read the customer
• Takes personal pride in supporting sales success and wants to see the company grow because of their impact
• Has experience running demo rooms or managing PSP production, ideally in a fast-paced, sales-supportive environment

If you're tired of "just doing print work" and ready to play a strategic role in helping customers say yes, this is the opportunity.

?? Key Qualifications & Traits

• 5+ years in digital printing, wide-format, or PSP production, with demo room or client-facing experience
• Expertise in color profiling, RIP configuration (Onyx, Caldera, etc.), media handling, and print quality control
• Strong communication and presentation skills - comfortable on video calls, live demos (virtual and in-person), and facility walk-throughs
• Known for intensity, urgency, and execution - thrives in a high-stakes, fast-turnaround environment
• Sales-minded: understands that the demo room is a critical part of the sales funnel
• Coachable and collaborative, yet confident in owning results and meeting deadlines
• Strong problem-solving mindset - can pivot when needed, but never defaults to "I can't"
• Strong organizational skills; manages sample queues and demo scheduling efficiently

?? Detailed Job Description

Position Summary:

The Customer Experience Center Manager will oversee day-to-day operations of Vanguard's Customer Experience Center, acting as both a technical lead and a strategic enabler for the sales team. This individual will ensure every sample and demonstration reflects the quality, reliability, and innovation that Vanguard is known for - delivered on time and to spec.

Core Responsibilities:

• Manage all incoming sample and demo requests with urgency and accuracy
• Collaborate daily with Sales to understand customer needs and tailor output accordingly
• Operate and maintain Vanguard equipment for maximum quality and readiness
• Own color profiling, calibration, and media management across all devices
• Conduct live demos (in person and virtual) with technical and sales professionalism
• Ensure all client interactions in the CEC are premium, personalized, and impactful
• Track and improve sample output timelines and accuracy
• Train and oversee other CEC support staff as needed
• Represent the Vanguard brand with professionalism, pride, and a solution-first mindset