Financial Navigator, Revenue Cycle

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Job Details:

The Patient Financial Navigator plays a vital dual role within UT Health Austin, supporting both the operational and mission-driven aspects of patient access. This position is responsible for guiding uninsured and underserved patients through financial screening processes to determine eligibility for UTHA's charity care program or public funding sources such as Medicaid, CHIP, County Indigent programs, or federal Marketplace plans. In parallel, the role supports insured patients by managing insurance verification, authorizations, and out-of-pocket financial planning. Compassionate communication, attention to detail, and cross-team coordination are key to success.

Equitable Financial Access & Program Enrollment

• Serve as a frontline advocate for uninsured and underserved patients seeking care at UTHA.
• Conduct financial screenings to assess eligibility for UTHA's charity policy or applicable public coverage programs.
• Educate and assist patients in applying for financial assistance, including Medicaid, CHIP, County Indigent Care, or Marketplace plans.
• Ensure timely and accurate completion of enrollment applications, including document collection and submission support.
• Maintain current knowledge of public program eligibility criteria and policy changes.
• Provide clear, compassionate communication about financial options and next steps.

Insurance Verification & Financial Counseling

• Verify insurance eligibility and benefits for incoming and returning patients.
• Obtain prior authorizations for services as required by payers.
• Communicate cost estimates, copays, and out-of-pocket responsibilities in a patient-friendly manner.
• Assist with payment plans and refer patients to appropriate billing or assistance resources.
• Collaborate with coding and billing teams to resolve payer issues, identify recurring barriers, and escalate as needed.

Documentation & Compliance

• Maintain accurate and up-to-date records of all financial counseling interactions.
• Log all communications and actions in the EHR and other required platforms.
• Ensure compliance with regulatory requirements and organizational policies related to financial assistance and patient financial communications.

Team Coordination & Process Improvement

• Serve as a liaison between patients, financial services, clinical teams, and external program contacts.
• Identify trends in coverage issues or program access and recommend process improvements.
• Actively participate in efforts to streamline workflows, reduce patient friction, and increase access to care.
• Track follow-up on pending enrollments or authorization cases to ensure timely resolution.

• Bachelor's degree in healthcare administration, business administration, or a related field and 3 years of experience in patient financial services, insurance verification, or financial counseling within a healthcare setting OR High School Diploma/GED and 7 years of experience in patient financial services, insurance verification, or financial counseling within a healthcare setting

• Master's degree in healthcare administration or a related field.
• 5 years of experience in patient financial services, with experience in a supervisory role.
• Certification in healthcare access management (e.g., CHAM) or Certified Patient Navigator (CPN).

$45,000 + depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office environment
• Repetitive use of a keyboard

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.