New

Product Claims Customer Service Representative

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Aug 05, 2025
What You'll Do As a CEA focused on claims, you'll be the go-to expert for investigating and resolving customer issues with care, accuracy, and urgency. * Investigate customer claims to determine fault and guide next steps in the claims process * Handle 25-50+ inbound calls daily * Respond to 50-100+ emails with professionalism and empathy * Research shipping, product availability, and pricing inquiries * Create and manage customer cases, ensuring timely and accurate resolution * Collaborate across departments to resolve both stated and implied customer needs * Manage orders and exceptions across the fulfillment chain * Use critical thinking to provide transparency and proactive solutions * Deliver a seamless, frictionless customer experience What You Bring Must-Haves: * 1+ year of product claims experience * 2+ years in customer service (non-scripted, KPI-driven environment preferred) * Experience with ERP order entry * Proficiency in Microsoft Outlook, Word, and general computer skills * Strong written communication skills * High school diploma Nice-to-Haves: * Additional claims processing experience * Familiarity with Microsoft Dynamics CRM * High-volume inbound phone experience * Microsoft Excel skills Who You Are * Independent and self-motivated-you take initiative and solve problems without needing to escalate * Detail-oriented and resourceful-you know how to find answers and verify inventory * A strong communicator, especially over email * Positive, professional, and accountable-you take pride in your work and your impact Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tinley Park,IL. Application Deadline This position is anticipated to close on Aug 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.