Mechanical Claims Analyst

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Deerfield Beach
Aug 05, 2025
Mechanical Claims Specialist - Job Description Are you an experienced automotive mechanic ready to transition from the shop floor to a dynamic office environment? We're seeking a Mechanical Claims Specialist to join our growing customer contact team, where your technical expertise will be used to evaluate and process mechanical claims. This role offers a refreshing change of pace-moving from hands-on repairs to a comfortable, modern workspace-while still leveraging your deep understanding of vehicle systems. If you're looking for a career path that values your mechanical experience and offers growth, stability, and excellent benefits, we encourage you to apply. Key Responsibilities * Claims Evaluation & Processing * Use your automotive knowledge to assess mechanical claims for accuracy and coverage. * Determine claim outcomes based on established guidelines and warranty terms. * Customer & Dealer Support * Communicate with vehicle owners and dealership service departments via phone and email. * Explain claim decisions clearly and professionally, whether approved, denied, or pending further steps. * Guide customers through the claims process, including how to obtain quotes and initiate repairs. * Documentation & Collaboration * Maintain detailed electronic records using internal claims systems. * Collaborate with team members and leadership to ensure consistent, high-quality service. * Uphold company values of fairness, integrity, and excellence in every interaction. eCall Types You'll Handle * Dealership Inquiries - Confirm whether specific repairs are covered under warranty. * Customer Questions - Clarify claim decisions and next steps. * Repair Guidance - Advise customers on how to proceed with vehicle issues and claims. sRequired Skills & Qualifications * Minimum 3 years of hands-on experience as an automotive mechanic or in a related technical role. * Strong understanding of vehicle systems and repair processes. * Ability to communicate complex mechanical issues to both technical and non-technical audiences. * Proven customer service experience, especially in resolving complex or sensitive issues. * Proficiency with Microsoft Office tools (Outlook, Teams, etc.) and ability to navigate multiple systems while on calls. * High school diploma or GED required. * ASE certification is a plus. * Bilingual (Spanish/English) candidates are encouraged to apply. Additional Considerations * Must be available to travel for a 2-week onboarding training at one of our designated office locations. * Occasional Saturday shifts may be required. * A high-speed internet connection and quiet home workspace are necessary for remote or hybrid work arrangements. * Familiarity with labor guides (e.g., AllData) and scan tools is a plus, but not required. Interview Topics May Include * Your mechanical background and specific repair experience. * Challenging projects you've worked on. * Examples of customer service interactions, including conflict resolution. * Experience with diagnostic tools and labor guides. Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Deerfield Beach,FL. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.