Help Desk Technician

Position Title: Help Desk Technician

Division: Advancia Government Services

Location: Fort Leonard Wood, MO

Position Summary:
The Helpdesk Technician will be responsible for troubleshooting and resolving technical trouble calls reported to the helpdesk, documenting steps and resolutions in the tickets, and performing regular maintenance on classroom technology and AV equipment.

Essential Duties & Responsibilities:

• Perform computer maintenance, administration and repair
• Perform peripheral equipment maintenance, administration, and repair including projectors, touch panels, AV racks and cameras.
• Responds and resolves tickets within contractual time frames
• Documents ticket work logs and resolutions in the Army Service Desk system
• Provides excellent customer service and communicates effectively with customers
• Take appropriate corrective actions to exchange or replace components with Government provided replacement parts.
  
  

Education & Experience Requirements:

Education & Experience:

• High School graduate
• Security+ certification for Information Assurance Technical Level II (IAT-II) or higher
• Microsoft 365 Certified Modern Desktop Administrator Associate (MDAA), based on having passed the MD-100 and MD-101 exams
• Preference will be given to qualified applicants who already hold a valid Security+ and MDAA certifications. However, all candidates are encouraged to apply

Knowledge, Skills & Abilities:

• Prior experience supporting Army or Department of Defense a plus
• 2+ years of experience
• Valid State Driver's License
• Must possess strong written and verbal skills to both technical and non-technical audiences
• Experience with Service Desk and IT Systems like Remedy, Service Now, Jira, SharePoint, etc. is a plus
  
  

Working Conditions/Working Environment/Physical Demands:

• Some walking and standing required. You may have to lift and carry equipment (i.e. books, tools, computers, modems) weighing approximately 10-25 pounds
• Most of the work is done indoors
• Work in the occupation involves making repetitive motions more than 1/3 of the time
• Must be able to stand, stoop, kneel and bend
• Must be able to work with others
  
  

Advancia Government Services, LLC is anequal opportunity employer.Advancia Government Services, LLCdoes not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.