Advisor, Business Operations

Job Title:

Job Description:

The Role:

Our site in San Luis Obispo, CA.is seeking a Business Operations Advisor. The Business Operations Advisor role is responsible for supporting customers and colleagues with material/documentation and order status. This role will build strong working relationships across the organization, developing partnerships to help provide answers and direction to our customers.The role will report directly to the Sr. Manager of Business Operations.

What You'll Do:

• Responsible for providing feedback to customer inquiries via email and phone interactions related to order status.
• Provide quotations, review purchase orders, and provide feedback to customers within 24 hours.
• Responsible for understanding date management and coordination with the planning department execution of orders and on-time shipments.
• Generate accurate and comprehensive documentation such as order confirmation, proforma invoices, proof of delivery, etc.
• Ensure KPIs are being tracked and actioned, and provide feedback if objectives are at risk.
• Provide customers with necessary documentation which is created by the Engineering and Quality Departments (Installation, Schematic and Piping and Diagram Drawings along with Product Manuals, Specification, Quality Documentation Packages).
• Responsible for updating and uploading information into customer databases.
• Investigate and respond to requests for expediting shipments from Customers, Sales and Product Management.
• Foster and maintain relationships with internal and external customers. Effectively collaborate with Sales, Planning, Production, Logistics and other cross-functional areas to ensure critical customer needs are met.
• Actively engage in proactive communications with Product Management, Account Managers, and Customer Enablement teams.
• Understand and adhere to company policies and procedures to ensure informed decisions are made accordingly.
• Help enhance business processes aimed to improve efficiency and reduce transaction times.
• Any other duties as assigned.

What We Seek:

• Bachelor's degree with a minimum of 1 year experience in a customer-facing role, or 3 years of relevant experience
• Strong communication skills and service-oriented mindset
• Familiarity with SAP preferred or previous experience with other ERP systems
• Mature, independent, accountable and possesses a strong sense of ownership
• Ability to work effectively as part of a team and accept direction and feedback
• Accuracy, strategic thinking and critical thinking skills
• Willingness to learn and strive for excellence through continuous improvement
• Capable of independent problem solving and critical thinking

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer:

At Entegris, we invest in providing opportunities to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Compensation: $60,000-$75,000/yr range with actual pay dependent on candidate overall skills for the role.
• Annual bonus eligibility.
• Progressive paid time off policy that empowers you to take the time you need to recharge.
• Generous 401(K) plan with an impressive employer match - fully vested.
• Excellent health, dental and vision insurance packages to fit your needs.
• Education assistance to support your learning journey.
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

Entegris does not intend to hire experienced or entry level job seekers who will need, now or in the future, Entegris sponsorship through H-1B ("H-1B lottery")

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