Contact Representative (Seasonal) - Direct Hire

Internal Revenue Service
$20.18 - Cleveland, OH: $20.18/hr. (Starting) - $27.68/hr. (after 3 years) 16-week training hours will be from 9:00 am - 5:30 pm
sick time, 401(k), remote work
United States, Ohio, Cleveland
Aug 05, 2025
As a Contact Representative, you will provide over-the-phone technical assistance to individuals and businesses. You will apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities, so no prior tax experience is required. Check out our Contact Representatives Page for more information. Closes: 09/05/2025, 11:59 pm (ET) Positions to be filled: 40 Remote Work: NO Telework: NO Appointment type: Seasonal - This position is subject to periodic release and recall to duty, as a condition of employment. Work schedule: Full-time Duties: The following are the duties of this position at the full working level. Communicates with individual taxpayers, their representatives, professional stakeholders, and other government officials. Uses sophisticated interviewing techniques, to review individual circumstances and goals, and advises on the most advantageous ways to meet them. Explains what future actions are necessary for compliance by advising on tax liability. Requirements: Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Qualifications: You must meet the following requirements by the closing date of this announcement: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing, OR Bachelor's Degree, OR You may qualify by a combination of experience and education. No tax experience is required. Comprehensive paid training is provided. Required Documents: All application materials, including transcripts, must be in English. The following documents are required and must be provided with your application. Resume Online Application - Questionnaire College Transcripts (if applicable) Benefits: Paid personal and sick leave Matching 401(k) Medical, Dental, and vision plans Life and disability insurance available Additional Information: Tour of Duty: Day Shift - hours are between 6AM and 6PM; Mid Shift - hours are between 10AM and 10PM; Swing Shift - hours are between 2PM and 1 AM. Shifts vary by location and will be assigned upon selection. While your shift will be assigned upon selection, your actual TOD on the selected shift will be assigned upon completion of training. Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete. Alternative work schedule, staggered work hours or telework may be available. Season is from 6 to 8 months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement. Though many locations may be listed, you will be limited to a maximum of 1 location choice. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. The following locations offer Day Shift Tours of Duty with start times ranging between 7:00 AM and 9:30 AM: Baltimore MD, Richmond VA, Cheektowaga NY, Fresno CA, Seattle WA, Cleveland OH, St. Louis MO The following locations offer Mid Shift Tours of Duty with start times ranging between 10:00 AM and 1:30 PM: Cheektowaga NY Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff date(s) to be considered: 8/15/2025. Eligible applicants who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date will be considered on an as needed basis. This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies. For complete details copy this link into your browser: https://www.usajobs.gov/job/842443900