Technology Service Specialist - eDiscovery & Archiving Technology - Structured Data

Job Title: eDiscovery Legal Hold Preservation Manager
Corporate Title: Vice President
Location: Jacksonville

Who we are:

In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

Deutsche Bank is seeking an individual to join the eDiscovery Services team.The team is responsible for the Bank's data retrieval, retention, and transfer of electronically stored information to internal requestors and external third parties to meet legal, compliance and regulatory requirements.

The role involves managing preservation activities, including quality controls, troubleshooting technical issues, keeping abreast of best practices and new eDiscovery tools, etc. The role requires a high level of integrity to ensure the preservations are right first time, every time. You will also be able to demonstrate a high level of discipline, making sure processes are followed in a consistent manner.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• A commitment to Corporate Social Responsibility
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

Skills You'll Need

• Bachelor's degree that is IT-related or with a legal-focus (essential). Master's degree is preferred. eDiscovery subject matter expert and eDiscovery work experience with a company, law firm, professional service provider.
• Experience in client relationship management. Excellent written and verbal communication skills. Ability to positively influence and motivate stakeholders and team members through robust dialogue, facilitation, and persuasiveness. Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non-technical persons can understand. (essential)
• Exhibit exceptional leadership qualities by setting a clear vision, motivating teams, and leading by an example. Demonstrate unwavering commitment to the organization's mission, values, and global objectives. (essential)
• Extensive experience in executive leadership, with a minimum of 15 years of experience in a similar capacity. (essential). SQL, BigQuery, Programming and/or scripting experience is a plus
• Detail oriented, analytical mindset, and strong organizational skills. Proven experience with identifying opportunities for automation or simplification of repetitive tasks. (essential)

What You'll Do

• Effective communication with stakeholders within and outside their own area of expertise, ensuring transparency and alignment with organizational objectives. Putting the client first, act as primary point of contact and liaison for preservation requests between the legal team, eDiscovery group, technical staff, business staff and vendors to ensure proper communication between all parties.
• Demonstrating your disciplined approach, you will be responsible for the data preservation (or collection) requests raised to the eDiscovery team. Ensure that defined preservation processes are adhered to, making improvement recommendations where appropriate.
• Safeguard the preservation process by ensuring the teams are properly trained on the standard processes and procedures, ensuring consistency of process and workflow execution across teams.
• Lead and manage the execution of processes, projects, and tactics. Responsible for adjusting or recommended enhancements in systems and processes to solve complex problems or improve productivity.
• Manage the work of a team consisting of junior and experienced staff who exercise latitude and independence in their assignments, by providing guidance and support to drive at high-performing levels.
• Proactively identify operational challenges and bottlenecks, define strategies to mitigate issues promptly while managing clear and concise communications and organizational escalation. This will require the candidate to be hands-on and learn our processes.
• Produce executive level reports with actionable insights, highlighting key performance metrics, and trends.
• Drive compliance with operational standards and best practices, ensuring adherence to industry regulations. Maintain impeccable record keeping with an emphasis on accuracy and compliance with established procedures and adhere to controls for handling of strictly confidential data.
• Develop and present trending reports that track performance overtime, allowing for data-driven decision-making. Propose and implement solutions based on data-driven matrices and analysis, continuously improving operational processes.
• We are a diverse, global team and require applications from candidates who can operate comfortably within a global team to pick up projects and support other regions where data privacy permits.
• Create and maintain a cohesive team environment across regions, promoting collaboration, open communication and shared goals. Provide leadership, mentorship, and guidance to foster a high-performing team culture.

Expectations

It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $ to $. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email HR.Direct@DB.com.

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We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Bank's Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.