Call Center Representative

Staffmark is hiring a Call Center Representative to support a well-known financial institution. If you're a strong communicator with a passion for helping people, this is your chance to join a fast-paced, professional team where you'll make a real difference with every call.

In this role, you'll be the first point of contact for customers, handling a high volume of inbound calls with professionalism and care. Your goal? Provide timely, accurate solutions while delivering an exceptional customer experience.

Pay Rate: $17/hour

Schedule: Rotating shifts (must be flexible) | On-site (must be available for full-time training and schedule rotation)

Responsibilities

• Handle high volumes of inbound calls efficiently and professionally
• Follow call scripts while personalizing service to meet customer needs
• Resolve or escalate customer issues accurately and promptly
• Maintain detailed records of interactions in the system
• Stay informed on products, services, and compliance requirements
• Meet or exceed performance metrics (customer satisfaction, call quality, etc.)

Qualifications

• Prior experience in customer service or call center (financial industry preferred)
• Excellent communication and problem-solving skills
• Ability to stay calm under pressure and handle various personalities
• Tech-savvy and comfortable using multiple systems at once
• Reliable, punctual, and adaptable to business needs
• Resume required for consideration

Why You'll Love Working with Us

We offer a comprehensive benefits package designed to support your health, financial goals, and lifestyle. This includes medical, dental, vision, life insurance, short-term disability, 401(k), and weekly pay every Friday. You'll also enjoy employee discounts, referral bonuses, and a supportive team environment that helps you succeed.

Ready to take the next step? Click "Apply Now" and a recruiter will reach out to discuss your next career move!

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