CCH EQS Planner Reactive

Coca-Cola Bottling Co. Consolidated
401(k)
United States, North Carolina, Charlotte
Aug 06, 2025
Requisition ID: 231207 Locations: Charlotte Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose! We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success. Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship Join us - your refreshing new chapter starts here! Job Overview The CCC Tech Services Dispatcher coordinates the assignment of equipment service notifications to CCCI Technicians in assigned territories. This position works closely with EQSV Territory Managers to ensure a proper balance of assignments is maintained at all times toward meeting predefined service objectives. The CCC Tech Services Dispatcher communicates with their technicians via telephone and instant messaging, answers incoming customer calls or email, chat, and acts as a liaison between CCCI, ERS, and CCNA on high-priority service work. Duties & Responsibilities Allocate and maintain balances assigned, and dispatching boards Maintain work order activities to assigned EQSV Technicians based upon geography, length of day, priority, and problem type to ensure maximum efficient capacity of technicians during shifts Collaborates with EQSV Territory Managers to determine and facilitate repair requests through workload balancing of field techs in support of company goals Answers incoming communication from the field to support needs-based upon demand and market changes Manages special project workload and timelines for business initiatives Answers and processes inbound communication from external customers Collaborates with third-party organizations (CCNA, ERS) on questionsdetails, or information concerning the work being performed as a service provider Knowledge, Skills, & Abilities SAP (required) SalesForce Knowledge (preferred) CRM experience Ability to be assigned a constant workload stream during the day, evening, or weekends based upon shift assigned or business needs At least 1-year customer service experience (preferably in a call center environment) Previous dispatch or route planning experience preferred Excellent interpersonal, verbal, and written communication skills Proficiency with MS Word, Excel, PowerPoint Solid analytical and problem-solving skills Customer-oriented with the drive to serve Excellent prioritizing, organizational, planning, and decision-making skills are required Ability to document in complete detail, organize and summarize data A strong andpositive role model to the department and withorganizational skills Cisco, Genesys experience (Call Center software) Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Work Environment Office Environment Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.