Instructional Design Specialist II

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Under general supervision, this position research, designs, schedules, and implements training projects. Develops intermediate education materials, which might include introductory- to intermediate programming content, back-office processing/computer room functions, advanced operating procedures, and advanced internal topics and procedures. Typically carries out in-depth research in technical topics, with review/validation by subject matter experts.

This position may be worked out of our Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; San Diego, CA; Monett, MO or Springfield, MO offices and will be hybrid with 2 days/week onsite. The salary for this position will be between $50,000 - $75,000/year and will ultimately be based on a candidate's location and experience.

What you'll be responsible for:

• Research, design, schedule, and implement training projects.
• Assist employees in other departments with writing approach and technical issues.
• Analyze specific needs of education development projects. Collect and review technical specifications required of education projects.
• Write, design, edit, and maintain documentation and training materials.
• Coordinate publication and dissemination of those materials.
• Develop, evaluate, and design instructionally sound appropriate educational materials according to department specifications.
• Maintain education files and file hierarchy according to department specifications.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 2 years experience in education design.
• Associate's degree.
• Proficiency in eLearning authoring tools and multimedia development software.

What would be nice for you to have:

• Bachelor's degree preferred.
• Experience in a financial institution or financial technology company.
• Ability to handle multiple projects, manage time well, and be a self-developer.
• A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Strong knowledge of PC, classroom environments, and MS Office Tools.
• Able to participate in and facilitate group meetings.
• Strong communication skills.
• Able to balance and prioritize multiple demands from various stakeholders.
• Demonstrates problem solving skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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