New

Donor Experience Officer

Georgia State University
$60,000 - $70,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Aug 08, 2025
Description : ABOUT UNIVERSITY ADVANCEMENT Georgia State University Advancement works to further Georgia State's status as a national leader in student success, research and innovation, and cultural impact. By connecting with alumni, engaging donors, and increasing philanthropic support for students and scholars, we're helping to transform lives and build our global community. The University Advancement Division furthers the university and its mission through several departments, including Development, Corporate & Foundation Relations, Alumni Relations, and the Georgia State University Foundation. These are exciting times at University Advancement. We are growing, and we are thrilled that you are interested in joining our team. We are surrounded by individuals empowered to utilize their expertise and talents to achieve our mission of identifying, cultivating, and stewarding donors. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team. The University Advancement is seeking (1) Donor Experience Officer to join the already incredible team taking Georgia State University to the next level of excellence! WHAT MAKES UNIVERSITY ADVANCEMENT A GREAT PLACE? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners Professional development opportunities and mentorship A rapidly growing center within an academic setting WHAT YOU WILL DO Reporting to the Assistant Vice President for Development for the university-wide cohort, the Donor Experience Officer (DXO) will focus on qualifying and soliciting leadership annual giving prospects ($1,000-$10,000) for the following units: Honors College, Graduate School, University Library, and Perimeter College. As we gear up for the next campaign, this position will help fill the gap in the donor pipeline and serve the need to grow and expand the donor base. The DXO will achieve this by identifying, cultivating, soliciting, and stewarding donors through various mediums, including face-to-face meetings, phone calls, texting, social media, mail, video conferencing, and email. Through the DXO program, this position will work closely with the central Annual Giving department and DXOs in other cohorts to ensure all donor experience strategies are executed properly. The DXO will also collaborate with the Annual Giving team to utilize existing central technologies that assist outreach efforts. The two primary goals of this position are to assist with donor pipeline development and identify major gift leads for development officers. JOB DUTIES Solicitation and Qualification (60%): Manage a portfolio of approximately 500 current, lapsed, and prospective leadership annual giving donors for the university-wide cohort. Cultivate relationships with these donors via phone, email, texting, LinkedIn, mail, Zoom, ThankView, local in-person meetings, and other industry communication tactics. Solicit donors to make new gifts, renew or upgrade their contributions, focusing on securing gifts in the $1,000-$10,000 range. Conducts 10-15 face-to-face or virtual visits per month, consistently raising $450K-$749k per year. Appropriately steward closed gifts and promote philanthropic opportunities, such as college giving priorities from the university-wide cohort, crowdfunding projects, and Georgia State Day. Collaborate with Prospect Management and Research to update, adjust, and maintain the donor portfolio. Actively solicit, cultivate, qualify (or disqualify) major gift donors and hand off prospects based on their interests, capacity, and propensity. Identify new sources of support for individual giving and strategically move donors up to major gift levels. Actively hand off prospects to major gift officers based on the donor's interests, capacity, and propensity. Ensure effective prospect tracking, record keeping, and reporting aligned with the metrics and reporting guidelines from University Advancement. Liaison to Special Audiences (20%): Collaborate with unit partners to identify, qualify, and solicit prospects for special projects as assigned. Hold regular meetings with development officers to discuss strategy and overall goals. Research industry standards, trends, and breakthroughs to implement best practices. Work closely with additional Donor Experience Officers, the Senior DX,O and Annual Giving partners to ensure all technology and strategies associated with DX are executed properly. Stewardship (15%): Coordinate and assist donor stewardship programs for leadership annual giving prospects. Ensure that donors receive proper recognition and documentation for their gifts. Draft correspondence to donors and prospects. Other (5%): Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions related to this position. Individuals will also be required to work some nights and weekends, when necessary, travel (via plane, train, or car) at least 15% of the time within and outside of the state of Georgia. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: Bachelor's Degree and one year of experience; or a combination of education and related experience. Preferred Hiring Qualifications: Preference will be given to candidates with a campaign and/or leadership annual gift experience. Knowledge of the Salesforce application software UCI Ascend. College/Business Unit : University Advancement Department : University Advancement Location : Atlanta Campus Shift : 8:30am - 5:15pm Monday - Friday, occasional nights and weekends Salary : $60,000 - $70,000 FLSA Status : Exempt Job Posting : 08/08/25, 4:00:00 AM Closing Date : 08/23/25, 3:59:00 AM Special Instructions : To be fully considered for this position, all candidates must submit the following at the time of submission: A complete and accurate GSU application. Resume. A cover Letter outlining your experiences as it relates to the purpose and mission of GSU Advancement. #LI-BD1 Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.