Technical/Consumer Support Specialist

Every professional wants to work for an industry leader. Now is your chance as Hearth & Home Technologies is hiring a Technical/Consumer Support Specialist in Halifax, PA.

As a Hearth & Home Technologies Product Support Specialist, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, electric, pellet, and wood burning appliances.

What you will do:

• Provide technical and directional assistance to internal and external customers on process and products manufactured by HHT.
• Provide assistance to customers via phone, email, and other support tools
• Works internally with outside sales force, product management and other departments to ensure customer satisfaction.
• Assists with technical and/or complex customer service problems.
• Research service part requirements applicable to unit based on model and serial number.
• Open, track, and close documented calls within HHT's CRM systems; ensures problem ownership and promotes end-user satisfaction
• Work in a cohesive team environment

HHT is committed to the effective use Vision and Values. It is important that all employees understand and model HHT's Vision and Values when performing the duties of his/her position.

Qualifications

• High School diploma or equivalent.
• Required- direct Customer Support or call center experience
• Ability to employ proper customer handling techniques.
• Hearth industry experience a plus
• Possess troubleshooting and problem-solving skills
• Excellent oral and written communication skills
• Experience with Windows and Microsoft Office suite of programs.
• Read, interpret, and understand blueprints and dimensional drawings
• Preferred- Experience with smart home and App configurations
• Fluent in English; Preferred- Spanish and/or French languages ability is a plus

Hourly Compensation $20 - $25

About Hearth & Home Technologies

Hearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories. HHT carries the industry's best and most recognized brands, including: Heat & Glo, Heatilator, Harman, Quadra-Fire, PelPro, Vermont Castings, Outdoor GreatRoom Company (OGC), and Fireside Hearth & Home retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States. Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather!