Operations Manager

About the Company:

Bell and Howell LLC. is focused on improving customer experience by providing advanced technologies in high-growth markets. Leveraging a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive solutions in retail click-and-collect, pharmaceutical factory intelligence, consumer packaging automation, and production mail. The company is one of the largest and most sophisticated service organizations in the world, with more than 800 service engineers, 24/7/365 customer service and technical support centers, as well as advanced remote monitoring and diagnostic capabilities.

Position Title: Site Operations Manager

Location: Portland, OR/Troutdale, OR

Job Summary:

The Site Operations Manager is responsible for overseeing and managing all aspects of print production and document services at a designated site. This role ensures the efficient operation of print facilities, including high-volume printing and finishing services, while maintaining high standards of quality, cost-effectiveness, and customer satisfaction.

The manager will lead a team of print operators and service technician staff, coordinate with internal departments and external partners, and ensure compliance with company policies and industry regulations. Key responsibilities include workflow optimization, equipment maintenance oversight, inventory control, and performance reporting.

Success in this role requires strong leadership, operational expertise, attention to detail, and a commitment to continuous improvement in service delivery.

Job Responsibilities:

• Fosters positive customer relations and a high degree of customer satisfaction by; intervening, as required, to resolve service complaints and inquiries in a cooperative, supportive, timely and professional manner; interpreting customer agreements; monitoring and improving the quality and thoroughness of services provided.
• Oversee Daily Operations: Manage all print production activities, ensuring timely and accurate delivery of print jobs.
• Team Leadership: Supervise, train, and evaluate print operations staff; foster a culture of accountability and continuous improvement.
• Manages the staff through responsible recruiting, training, motivating, discipline, performance reviews, rewarding, coaching and counseling. Determines the training needs for staff and ensures that programs are delivered to increase their skill base and technical proficiency.
• Ensures the optimal utilization of people and technical resources, through forecasting, planning, and scheduling. Realigns resources as needed to ensure customer satisfaction.
• Workflow Optimization: Develop and implement efficient workflows and processes to maximize productivity and minimize waste.
• Quality Control: Monitor output for quality assurance, ensuring all printed materials meet company and client standards.
• Equipment Management: Oversee maintenance and troubleshooting of printing and finishing equipment; coordinate with Customer for preventative maintenance, repairs and upgrades.
• Inventory Control: Manage inventory of parts, paper, toner, and other supplies; ensure adequate stock levels while minimizing excess.
• Customer Service: Serve as the primary point of contact for internal and external customers; resolve issues and ensure satisfaction.
• Budget Management: Assist in developing and managing the print operations budget; track expenses and identify cost-saving opportunities.
• Compliance & Safety: Ensure adherence to safety protocols, environmental regulations, and company policies.
• Reporting & Analysis: Generate regular reports on production metrics, equipment usage, and team performance; use data to drive improvements.

Supervisory Responsibilities: 12+

Competencies (Skills, Knowledge and Abilities):

• Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
• Strong analytical, problem-solving, quantitative, and time management skills.
• Strong project management skills are strongly preferred.
• Proficiency on PC multiple operating systems is strongly preferred.
• Strong budgetary skills preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to select, lead, evaluate, and develop employees.
• Ability to work as an integral part of a team.

Education and Experience:

B.S. degree in business or related field, and 3-5+ years of one or more of the following: hardware, electro-mechanical, robotic, and software customer service experience including maintenance and repairing equipment, or equivalent combination of experience and education.

Minimum of 2-3 years of previous supervisory experience required.

Travel:

This position requires minimal travel in the United States and Canada.

Job Requirements:

Mental/Cognitive

• Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal.

Physical

• Requires sitting and walking.
• Requires using hands to finger and feel, reaching with hands and arms.
• Requires standing, talking and hearing.
• Requires close, distant, color, and peripheral vision; depth perception
• Ability to type on a keyboard.
• Work is performed in a controlled office and manufacturing environment; noise within acceptable safety levels; work sometimes performed in cramped areas; paper dust prevalent; cleaners and solvents used to clean machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.