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Job Description Overview The Loan Servicing Analyst - Indirect is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding. This team member is also responsible for providing support and training to the LS Specialist - Indirect team & serving as funding queue administrator in the absence of the manager. Essential Functions
Provide excellent customer and business unit support service Maintain knowledge of job specific products and services Interact as appropriate with other business units within the bank Manage work queues / workflows as needed Identify and resolve customer service issues ' Perform all duties required for the funding of indirect loans, including document review Meet SLA's Partner with vehicle specialists as required to assure proper documentation for securing collateral Ensure compliance of loan packages received for funding Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed Partner with vehicle specialists as required to assure proper documentation for securing collateral Perform relevant administrative duties as required Review appropriate departmental records and processes Ensure total quality of work preformed Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed Partner with Dealer Services production with regards to testing and implementation of new products Serve as queue administrator in the absence of the Manager Serve as primary trainer of new funders; in addition to providing existing funders with support as new products and services are rolled out Provide valuable feedback with regards to improvements in the funding process Participate in monthly DS audits Provide support to the Indirect funding team with regards to Dealer Reserve and other required calculations Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Partner with third party vendors and agencies Review and send customer correspondence Ensure accuracy of information Qualifications
Associate's Degree or equivalent preferred 5 - 6 years related banking/lending experience preferred 3 - 5 years customer service experience preferred 3 - 5 years technological or relevant experience preferred Knowledge of Indirect LOS, Nautilus, CCMC & the core system, Extensive Physical Demands
Stationary position, Constantly Traverse (Move About), Occasionally Position objects (one person), Rarely Position objects (with another), N/A Ascend/Descend (ladders, stairs, scaffolds, etc.), Rarely Position self to stationary objects, Rarely Operate standard office equipment, Constantly Grasp, Rarely Repetitive Motions, Frequently Ability to observe, Constantly Communicate, Constantly Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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Northwest Bank
Aug 11, 2025