Project Administrator, Warranty

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Warranty Administrator reports to the Project Coordinator, Supervisor
• Located in Albany, GA or Knoxville, TN
• Full-Time
• Hybrid

The Warranty Administrator is responsible for reviewing and managing all aspects of foodservice equipment and design projects, ensuring proper conversion into the ERP project modules. This role collaborates closely with various departments to facilitate project execution, billing accuracy, and profitability analysis.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Project Review:

• Review reports, quotes, and external documents to ensure consistency before project import and conversion.
• Confirm all change orders have necessary approvals prior to conversion.

Execution Oversight:

• Ensure proper execution of projects, reviewing freight, pricing, and labor before customer invoicing and project wind-down.
• Reconcile change orders, returns, and shipments to reflect accurate project metrics for customer invoicing.

Communication and Coordination:

• Communicate with Project Managers, Project Coordinators, and Contract Sales to resolve discrepancies.
• Prepare project summary invoices for Contract Sales and Credit review with customers.

Reporting:

• Create, update, and distribute weekly open job status reports.
• Assist in generating reports to track and report on job completion and profitability.

Order Processing:

• Process J05 orders (Job Credits) by reviewing completed and accurate change orders.
• Handle pick/pack/delivery of all non-inventory job lines.

Support and Collaboration:

• Support the Manager of Project Administration in reviewing and closing projects.
• Assist in maintaining accurate data in Lawson M3 and POM.

Problem Resolution:

• Identify and resolve issues related to customer orders, pricing, and project execution in a timely manner.

COMPETENCIES:

• Basic accounting principles in the interpretation of a customer order and pricing.
• Solid mathematical skills with the ability to reconcile costs and margins.
• Clear written and verbal communication skills.
• Accurate data entry skills and attention to detail.
• Proficiency in Microsoft Office, including Word and Excel.
• Understanding of Lawson M3 preferred and understanding of POM.
• Ability to multi-task, organize, and prioritize work effectively.

QUALIFICATIONS & EXPERIENCE:

• 1 - 2 years of basic accounting or job quoting experience, or equivalent military or practical experience.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com