Application Analyst III

Job Title: Application Analyst III

Location: SBC Corporation

Department Name: IT&S Billing

Req #: 0000210271

Status: Salaried

Shift: Day

Pay Range: $100,619.00 - $142,124.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Application Analyst III is primarily responsible for supporting the design and build of the designated application, overseeing the development of workflows, system configurations, change documentation, and operational support. They work independently with minimal supervision, serving as a knowledge resource for Application Analysts I and II. This role includes the installation, upgrades, and configuration of the application, as well as assisting in the coordination of customer support activities.

The Application Analyst III is also tasked with creating and executing test scripts, documenting all test outcomes, and applying advanced troubleshooting skills to support implementation, upgrade, and maintenance initiatives. They address customer or build issues, recommend mitigation plans, and escalate more complex problems beyond their expertise when necessary. Additionally, they provide on-call support for the application during go-live and throughout the ongoing maintenance period, ensuring consistent and reliable system performance.

Qualifications:

Required:

• Associate s degree with four or more years of relevant work experience
• Demonstrated ability to support and develop the application and mentor others
• Previous experience working with specified customer base
• Ability to handle moderate complexity of work with minimal supervision

Preferred:

• Bachelor's degree or equivalent years of relevant work experience
• Preferred 5+ years prior system build experience

Scheduling Requirements:

• Full Time
• Day Shift

Key Competencies:

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,
• Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities:

• Executing Application Design and Build
• Designing and building the related application
• Coordinate sign of the application s capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders
• Building data fields, screens, templates, and customer-defined functionality, as required
• Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build
• Oversees and/or performs analysis of necessary application modifications
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Works with minimal supervision
• Acts as a resource for Application Analyst I and II
• Assists with development of Change Readiness demos and documentation
• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Possesses comprehensive knowledge of subject matter
• Works with customers, informatics on enhancement request requirements
• Supporting continuous documentation of system modifications and updates
• Handles complex issues
• Takes initiative to problem solve within job scope
• Shares knowledge functions as a preceptor for staff
• Validates work performed by newly certified or new work by level 1 and 2 Analysts
• Keeps knowledge of industry trends, application enhancement and future impact to enterprise
• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing
• Contacting the customer regarding ticket resolution if resolved or unable to fill request
• Logging decisions and issues/risks in trackers during build/projects
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with supervisors to determine necessary escalations
• Presents oral and written communication to project team
• Excellent presentation skills
• Recommending areas for process improvement
• Develops future state materials
• Project manages smaller to medium scale builds
• Following the process for identification, tracking, resolution, and closure of all issues
• Ensures that the team follows change control processes according to policy
• Collaborates with team members across the department as well as operational staff
• Develops test scripts and new systems, complying with version upgrades and system modifications

Interested in learning more about our IT&S team? Check out this video from our leadership team:

https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.aDuties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer