Join our team as a Branch Manager!
About the Role Join our leadership team and oversee operations for our Sahara branch and micro-branches. We're seeking a results-driven leader who can deliver exceptional member experiences, drive growth, and champion digital adoption. In this role, you'll lead, coach, and inspire a high-performing branch team while building strong relationships with members and the community. You will be responsible for driving sales, service, and operational excellence, promoting innovative digital banking tools, and ensuring compliance, risk management, and the achievement of performance goals. As the face of the credit union, you will foster a culture of collaboration, accountability, and member-first service while actively engaging in the community. If you're a strategic, people-focused leader ready to make an impact, we want to hear from you!
- Bilingual in Spanish and English required
- Schedule: Availability Monday 8:45 AM -1:15 PM, Tuesday-Friday 8:45 AM -5:15 PM and Saturdays 8:45 AM -1:15 PM (Saturdays required)
Key Responsibilities
Leadership and Oversight
- Provide strategic leadership to ensure branch operations align with credit union goals, emphasizing operational efficiency, member service, and sustainable growth.
- Collaborate with the Director of Branches and peer leaders to advance credit union initiatives.
- Lead, mentor, and motivate branch team to foster a cohesive, high-performing environment. Set clear expectations, conduct regular one-on-one meetings and performance reviews, and provide ongoing coaching and feedback.
- Oversee daily branch operations, including opening/closing procedures, scheduling, and adherence to service standards. Recognize achievements and address performance issues promptly.
- Ensure team members are informed about current marketing campaigns and provide coaching to close service or training gaps.
Culture and Member Service
- Foster a positive branch culture emphasizing teamwork, member focus, and operational integrity.
- Lead by example in delivering exceptional member service and coach team members to consistently exceed expectations.
- Proactively seek and respond to member feedback to enhance the overall member experience.
- Collaborate with internal departments to resolve escalated member concerns effectively.
Digital Transformation
- Maintain a strong understanding of digital banking tools and stay current on evolving technologies.
- Ensure team proficiency in promoting and educating members on digital solutions, including mobile banking, online banking, and self-service options.
- Champion a digital-first mindset by integrating technology into member interactions and encouraging adoption of remote channels.
Member Engagement and Growth
- Build personalized relationships with members to understand their financial needs and deliver tailored solutions.
- Execute effective onboarding strategies for new members to ensure a seamless experience.
- Promote consultative selling and referral activity, coaching team members to identify opportunities for cross-selling and upselling that support branch growth goals.
Community and Business Development Support
- Support community and business development efforts by strengthening relationships that promote financial literacy, membership growth, and product adoption.
- Actively participate in and encourage team involvement in community outreach and volunteer events to enhance the credit union's visibility and reputation.
Operational Excellence and Risk Management
- Ensure compliance with all policies, procedures, and regulatory requirements. Monitor branch performance metrics and implement improvements to drive efficiency.
- Oversee safe deposit box operations, including access control and recordkeeping (where offered).
- Monitor branch activities for potential fraud, security issues, and operational risks, ensuring timely reporting and mitigation.
- Provide coverage across branches as needed, including travel within the Nevada market. Travel may be daily, weekly, or extended to cover staffing gaps.
Reporting and Communication
- Generate and analyze reports on branch performance and key metrics to support data-driven decisions.
- Communicate policy updates, initiatives, and goals to team members and relevant stakeholders.
- Manage branch budget throughout the year and complete the annual budget process on time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience
- Minimum five years of experience in financial institution sales and member service, including two years in a supervisory or leadership role; or an equivalent combination of education and experience.
- Knowledge of branch operations, compliance, and loan practices.
- Experience in business development and community engagement preferred.
Education/Certifications/Licenses
- Bachelor's degree (B.A.) from an accredited college or university.
Interpersonal Skills
- Strong leadership and team-building abilities to motivate and develop high-performing teams
- Exceptional verbal and written communication skills to effectively engage with members, staff, and leadership
- Ability to build and maintain relationships with members, business partners, and community organizations
- Strong conflict resolution and problem-solving skills to address member concerns and employee issues
- Consultative approach to identifying member needs and recommending appropriate financial solutions
- High emotional intelligence and ability to foster a positive and collaborative work environment
Computer Skills
- Proficient in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint) for reporting, scheduling, and communication
- Experienced in using core banking systems and teller platforms for account management and transaction processing
- Ability to navigate and educate members on digital banking platforms, mobile apps, and online account services
- Skilled in generating and analyzing performance and compliance reports using internal systems
- Familiarity with CRM tools for tracking member interactions and sales opportunities.
Other Skills
- Demonstrates punctuality and reliability, maintaining consistent attendance and availability to address branch needs and respond to operational issues as they arise.
- Strong knowledge of credit union regulations, policies, and risk management practices
- Sales and business development experience with a proven track record of achieving growth goals
- Ability to interpret and apply financial data for decision-making and branch performance optimization
- Excellent organizational and time management skills to handle multiple priorities and travel requirements
- Flexibility to adapt to changing priorities, business needs, and regulatory requirements
- Strong presentation and training skills for team development and community engagement events
Physical Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
- Must be capable of climbing/descending stairs in an emergency.
- Must be able to routinely perform work on computer for an average of 6-8 hours per day.
- Must be able to work extended hours whenever required or requested by management.
- Must be able to talk and hear.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to work independently with minimal supervision, while also collaborating effectively as part of a team. Must be able to comprehend and act upon written and verbal instructions with clarity and accuracy. Must communicate clearly, confidently, and logically, both in person and in writing. Must demonstrate professionalism, emotional intelligence, and cultural sensitivity when interacting with individuals at all levels-both inside and outside the organization. Must consistently deliver exceptional member service while maintaining discretion and confidentiality. Must remain composed and focused under pressure, including during high-volume periods or when facing tight deadlines and accuracy requirements. Must be able to manage multiple competing priorities and adapt quickly to change. Must handle sensitive information with the utmost integrity and sound judgment. If you're ready to make a meaningful impact and grow your career with a forward-thinking organization, apply today!
Rize Credit Union is an equal opportunity employer. |
SCE Federal Credit Union
$73,000.00 - $92,000.00 / yr
Aug 12, 2025