New

Support Services Supervisor

Corewell Health
United States, Michigan, Grand Rapids
Aug 15, 2025
Job Summary Corewell Health is seeking a Support Services Supervisor. This role provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. The Support Services Supervisor assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. This role mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. The Support Services Supervisor communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope. Essential Functions Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals. Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE's are managed through payroll verification. Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues. Assists in the development / data collection / analysis / action plan related to area of responsibility Qualifications Required Required High School Diploma or equivalent 3 years of relevant experience Related experience in one or more of the service lines that will be managed Required 2 years of relevant experience Leadership Required 1 year of relevant experience Customer Service Required Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or Basic Life Support (BLS) - ARC American Red Cross 90 Days required And Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days required Or Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days required And ServSafe Manager - NRA National Restaurant Association 90 Days required And ServSafe Allergen - NRA National Restaurant Association 90 Days required Preferred Associate's Degree or equivalent. Preferred About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids Department Name Support Services Resource Pool - GR Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 4:30 p.m. Days Worked Monday to Friday Weekend Frequency On-call weekends CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.