Sr. Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion for AI, Customer Experience (CX), or solving complex challenges by deeply understanding customer needs?

Are you excited about the transformative potential of AI-powered solutions in CX, and eager to help organizations harness AI to reimagine how they engage with their customers? As a Solutions Consultant, you'll be at the forefront of technological innovation, combining your creativity with AI-driven tools to build powerful, human-centered experiences.

We're looking for individuals with a track record of finding creative, tech-forward solutions to complex problems-thinkers who can envision what's possible through AI, automation, and data-driven decision-making. As a technical ambassador of Genesys, you'll showcase the future of AI-infused CX, helping customers innovate and transform.

Why work for Genesys?

• Shape the future with AI: Showcase your technical expertise by developing and presenting dynamic, AI-augmented demonstrations that resonate with executives, stakeholders, and key influencers.
• Drive strategic outcomes: Understand customer strategies and demonstrate how AI capabilities such as Virtual Agents, Copilot, Predictive Routing, and Natural Language Understanding can deliver measurable business value.
• Flexibility and independence: Design your work with autonomy while leveraging advanced AI-driven tools and analytics platforms.
• Continuous learning: Access on-demand and in-person training with a focus on emerging AI trends, CX technology, and product evolution.
• Collaborative innovation: Work closely with talented professionals to co-create AI-enabled solutions that address real-world customer challenges.

What You Will Be Doing

Discover

Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation, and define ROI-driven outcomes.

Design

Create customized demos and solution stories that highlight AI functionality (e.g., bots, machine learning, speech analytics) to drive business value.

Learn and Share

Stay current on Genesys' rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring maximum value realization from AI investments.

What You Need to Be Successful

• Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers in an accessible way
• Experience in a Cloud or SaaS environment, preferably with AI solution exposure
• Passion for technology, especially AI-driven CX solutions, and a drive to help customers solve problems creatively
• Strong interpersonal skills with polished verbal and written communication
• Ability to thrive in a fast-paced, collaborative, and cross-functional environment
• Technical proficiency in IT concepts, software standards, databases, and networking
• Bachelor's degree preferred; experience with CRM integration, software implementation, or coding is a plus
• Willingness to travel up to 50%

About Genesys:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.