Navigator - Part Time

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Assist with front desk coverage, greeting customers, and directing customers to appropriate areas/services
• Maintain receptionist coverage with a courteous phone manner
• Maintain full and accurate understanding and ability to provide assistance in the intake registration and data entry of customers as well as the eligibility determination processes
• Work closely with staff to develop policies and procedures as needed to document job instruction and performance
• Maintain accurate data entry to external customer's database and internal database; prepare reports from database as required
• Schedule customers into appointments and workshops using required tools
• Identify intake problem areas and propose creative solutions
• Willingly perform other clerical duties as assigned
• Provide customers information regarding job fairs, workshops, and other events of interest
• Provide administrative support to upper level management
• Ensure the Resource Room is well stocked and maintains a professional appearance
• Provide assistance in the Resource Room as needed
• Review eligibility documents with job seekers
• Conduct group orientation sessions with job seekers
• Completes special projects as assigned

Minimum of a High School Diploma and at least two years of clerical experience; or a satisfactory equivalent of education and experience. At least three years of customer service experience with strong communications skills, as well as experience working in a high-volume work environment. Strong organization skills and computer skills. The ability to relate well with individuals, ability to motivate. Ability to maintain a high level of accuracy in preparing and entering information. Ability to follow instructions well. Adaptable, flexible, and a fast learner. Creative and able to meet deadlines. Works well under pressure and goal oriented and works well within a team concept.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.