Patient Care Coordinator

Position Title:

Compensation:

Department:

Start Date:

About this opportunity:

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Position Function: Support the clinical operations of the College of Health. Carry out administrative duties for the Interprofessional Community Clinics, and serve as a contact point for our patients, visitors, and their family members.

Duties and Responsibilities:

1. Register and Schedule patients for services provided by the Interprofessional Community Clinics.

2. Answer phone calls, respond to emails, and field patient inquiries regarding the various service lines and associated programs provided by the Interprofessional Community Clinics.

3. Assist patients with check in/out procedures for their scheduled services and accept payment for services during check out procedures.

4. Maintain and manage patient health records including but not limited to

preparing patient reports and related documents to be faxed or mailed,

scanning documents for electronic patient charting and filling patient requests for authorized disclosures of records.

5. Assist clinics in preparing for various outreach events which may include

attendance at select events throughout the year.

6. In Coordination with Clinical Coordinator and Healthcare Reimbursement Specialist, complete weekly financial deposits, load insurance profiles in the electronic health records system, and follow-up with accounts receivable.

7. Ensure clinic forms and materials are available and organized which includes keeping common areas stocked with appropriate educational and promotional materials.

8. Adhere to, and strictly follow, policies and procedures on security related to clinical spaces and patient care and safety.

9. In Coordination with Clinical Coordinator, assign work and oversee duties of the student employees hired to support administrative operations of the clinics.

10. Perform other related duties as assigned.

11. Maintain regular and predictable attendance.

Minimum Qualifications:

• Eighteen months of specialized training or education beyond high school or equivalent amount of related experience.

• At least one year of office support experience.

• Strong customer service skills.

Preferred Qualifications:

• Associate degree or equivalent.

• Three years or more of reception and/or secretarial support experience within a healthcare clinic or organization.

• Strong customer service skills.

How to apply:

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.