Manager of Patient Accounting & Billing

Job Summary:

The School of Dental Medicine (SDM) has an opening for a Manager of Patient Accounting & Billing. This role will be responsible for the financial reporting and analysis, as well as the day-to-day operations of the Patient Billing team, which supports eight dental clinics. These clinics include the Doctor of Dental Surgery (DDS) program, the Advanced Standing International Studies program, the dental residency clinic, Graduate Periodontics, Graduate Orthodontics, the Emergency Clinic, the Senior and Special Care Clinic, and Faculty Practice. The services provided involve patient, student, faculty, and staff education, as well as revenue collections, Medicaid, Medicare, CHP+, contracted insurance, and out-of-network insurance billing.

Key Responsibilities:

Finance & Accounting Reporting - 45% (Essential Function)

• Develops and analyses monthly and quarterly reports with the intent to drive workflow decisions that effectively address organizational goals.

• Identifies trends related to programmatic changes within a clinic to report the effectiveness of a change or suggest further enhancements.

• Designs reports for the lead employee to utilize in assigning duties to the team. Examples include patient charts requiring pre-authorization requests, expiring pre-authorization requests, abnormal balances in the patient subsidiary ledger, credit balances, aged balances, and unresolved in-process treatments.

• Strategically improves revenue recognition timing by proactively collaborating with front desk staff, student program coordinators, faculty, and students to ensure procedures are accurate and completed in a timely manner.

• Prepares monthly reconciliation and variance reporting of the EHR payments and adjustments to the general ledger.

• Provides reporting on the active management of patient deferred revenue for all clinics, including the faculty practice.

• By utilizing research finance expertise, submits the monthly billing report for the school's largest patient services grant for low-income seniors.

• Serves as a backup to Revenue Cycle Manager for other grant reports, internal program reports, the DFA, and Senior Leadership.

Supervision/Staff Development and Training - 30% (Essential Function)

• Oversees the billing for multiple clinical settings - undergraduate clinic, emergency clinic, senior and special care clinic, including a geriatric fellowship program, three extended studies clinics, and a GME program.

• Reviews the distribution of workloads and provides feedback based on programmatic and operational goals of the different programs.

• Actively engages the front desk staff, student coordinators, program coordinators, patient billing staff, and faculty across programs to ensure proper revenue recognition throughout the students' education.

• Reviews training guides that enhance policy and technical knowledge of the patient billing staff, program staff, patient experience team, and faculty.

• Utilizes the performance plan process to develop objectives to meet organizational objectives. Actively provides verbal and written feedback throughout the performance cycle to help develop the lead worker and patient billing specialists.

• Facilitates the development and training for staff within the patient billing team. Examples include:

  • New employee training, which involves university, school, and technical training.

  • Enhancing soft skills to improve communication with all stakeholders.

  • Determines individual training based on feedback provided by external customers, the program, the insurance team, and the patient billing lead worker.

  • Determines the schedule for in-service training, which may include soft skills, enhancing software skills, new processes and procedures, and changes to various software programs used within the school and university.

• Provides oversight of the patient billing knowledge base. Reviews and provides feedback to the technical training developed by the team.

• In the event of vacancies, the supervisor will be responsible for conducting interviews and the candidate selection process.

Dental Student Education - 15% (Essential Function)

• Co-facilitates the patient billing portion of the student graduation process to ensure students and residents have met their clinical check-out requirements.

• Prepares education and insight presentations for the dental student and resident teams' meetings to improve compliance with external policies, university policies, and internal policies.

• Educate dental students about Medicaid and Medicare billing processes to ensure compliance with state and federal requirements. This includes an understanding of pre-authorizations and early and periodic, screening, diagnostic, and treatment requirements.

• Assist students in developing strong communication skills to convey patient financial information.

Electronic Health Record Maintenance - 5% (Essential Function)

• Reviews the accrediting body's dental coding changes and proposes changes to the fee schedules for all clinics.

• Coordinates with the electronic health record IT team to ensure system forms are in alignment with current Medicaid, Medicare, and CHP+ policies.

Patient Education and Conflict Resolution - 5% (Essential Function)

• First level of escalation resolution for patient financial inquiries. Educates and resolves patient concerns, questions, misunderstandings, or conflicts regarding patients' financial accounts.

• Serve as a subject matter expert to patients, staff, and faculty for external policies, university policies, and internal patient billing policies and procedures.

Other Duties - (Non-essential Function)

On occasion, this position may be assigned other duties needed to help drive to the vision, fulfill the mission, and uphold the organizational values of CU Denver/Anschutz and the SDM.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• A Bachelor's Degree in accounting, finance, or business/public administration, or a related field

• Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis, but not for the specific years of experience.

• Minimum of 5 years of dental and/or medical billing experience.

• At least 1 year of supervision experience

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• 3 years of experience supervising accounting, billing, or patient billing teams

• Financial/accounting experience working in higher education, public sector, or non-profit sector with progressive responsibilities, including working knowledge of university administrative and fiscal policies and procedures and campus/organizational structures.

• Patient accounting experience

Knowledge, Skills and Abilities:

• Exceptional work ethic and can demonstrate time management

• Excellent written and oral communication along with exceptional customer service skills

• Adaptable and willing to continue to learn and grow as the position and environment may evolve

• Ability to read and interpret various financial statements and explain to users of varying backgrounds.

• Ability to interpret complex University policies and procedures, and to take the initiative to evaluate existing processes and procedures, and when necessary, revise or develop new procedures in order to increase operational efficiencies.

• Strong ability to solve problems and work with individuals at all levels of the organization.

• Problem-solving and analytical skills in financial reconciliations and reporting.

• Professional demeanor and service orientation.

• Strong attention to detail and accuracy, and the ability to prioritize and handle multiple competing deadlines

• Proficiency in MS Office applications and the ability to learn and experiment with new software and systems

• Knowledge of generally accepted accounting principles and governmental accounting standard pronouncements

• Ability to work both independently and as part of a team.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Jordan.Burt@CUAnschutz.edu

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as HIRING RANGE $65,223-$82,963 annually.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.