Research Operations Specialist

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Research Operations Specialist

As an integral member of the Research Operations team, the Specialist will gain experience and expertise in business operations at EAB. The Specialist will serve an important role both internally and externally as a liaison, project manager, information resource, and key point of contact.

This opportunity is based in Washington, DC.

Primary Responsibilities:

• Act as an internal and external liaison for EAB Research
• Manage internal ops initiatives alongside Director of Research Operations, including Research project tracking and reporting, support of division onboarding and L&D, and setting key messages & strategy for Research teams
• Support external, mission-critical projects such as Advisory Councils and quality assurance strategy and scheduling
• Coordinate logistics for team and department meetings and events, such as all staff and in-day events
• Serve as Research's knowledge management expert, including maintaining of division org charts and listservs, ownership of Research subscription accounts, and ownership of division-wide Wiki and Box resource hubs
• Support some department budgeting such as subscriptions, engagement spending, and department conference attendance
• Collaborate across teams and divisions to provide high-quality, seamless internal customer service
• Maintain multiple executives' calendars
• Update and manage Excel trackers and Salesforce dashboards used by leadership
• Other administrative duties and special projects

Basic Qualifications:

• Bachelor's Degree with an excellent academic record
• Minimum of 1-2+ years of work experience
• Comfort with Microsoft Excel and PowerPoint
• Enthusiasm for exploring capabilities of ChatGPT
• Experience with at least two of the following:




• Project management, including creating project plans, meeting deadlines, and managing multiple, competing projects and priorities
• Collaborating with team members and department leaders to achieve short- and long-term goals
• Analytical thinking skills

Ideal Qualifications:

• Experience with solution-focused problem solving and prioritization
• Proven ability to upward manage executive-level colleagues
• Proven ability to communicate effectively with internal and external stakeholders, in both oral and written formats
• Proven ability to accomplish tasks and activities efficiently and prioritize according to importance
• Proven ability to take initiative on process improvement
• Familiarity with Salesforce
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration.

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $50,000 - $55,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.