New

Field Operations Administrator I

Nexus Water Group
life insurance, paid holidays, sick time, 401(k)

Aug 28, 2025
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. "Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems. Purpose of the Job Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable and passionate about this essential resource, the Alabama Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. As part of our ongoing commitment to operational excellence, we are seeking a dependable Field Operations Administrator for Customer Serviceto join our team and play a crucial role in our Field Operations department. What We Offer 401k Company Match Vacation Accrual:Starting at 3 weeks per year Holidays:10 company-paid holidays per year Floating Time:16 hours of paid floating time per year Sick Time Additional Benefit Plansinclude Medical, Dental, Vision, Company-Paid Life Insurance and more Training, Professional Certifications, and Education Allowance Job Responsibilities Responsible for daily processing of all applications and closing account forms from the online portal, mail, or walk-in clients. Answer and handle all incoming calls in a professional manner. Review and release bills for all service areas on the assigned schedule. Research accounts and compile paperwork for deposit refunds and collection requests. Monitor delinquent accounts and process communications as needed before the disconnect order. Apply system adjustments as necessary. Monitor the billing inquiry mailbox and distribute requests to the appropriate person. Payment coordinator and other roles, as assigned. Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner. Competencies Delivering High Quality Work Supporting Coworkers Communicating Effectively Prioritizing and Organizing Work Education H.S. Diploma or GED in General Physical Requirements Office-Based Role Work Experience One year of experience working in an operations role, performing administrative support functions, is preferred. ERP experience is desirable (SAP - SM, DD, MM, CRM modules preferred). We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.