Network Solutions Operations Coordinator

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

The Network Solutions Operations Coordinator role combines tactical execution, administrative support, and customer engagement across projects, service delivery, and business development initiatives. The Network Solutions Operations Coordinator works closely with engineers, sales teams, vendors, and customers to ensure seamless communication, documentation accuracy, and efficient service delivery. The Network Solutions Operations Coordinator is a key contributor to smooth internal coordination and operational excellence.

Essential Functions

• Build and maintain strong relationships with clients, ensuring satisfaction, retention, and alignment with service goals through proactive communication and support.
• Ensure that Information Technology/ Operational Technology (IT/OT) managed services are delivered consistently according to service level agreements (SLAs), internal standards, and customer expectations, acting as the central point of coordination for operational issues.
• Serve as the operational liaison for customer issues, coordinating with technical teams to ensure satisfactory outcomes.
• Evaluate service delivery processes, identify inefficiencies, and recommend improvements to enhance performance, automation, and customer experience.
• Support the daily execution of service delivery including: drafting scopes of work (SOWs), preparing project quotes, and coordinating managed services engagements.
• Prepare materials to participate in quarterly business reviews (QBRs), including KPI reporting and customer-facing summaries.
• Maintain customer relationship management (CRM) systems and internal task trackers for complete visibility of sales, service, and project activity.
• Maintain general understanding of products and services.
• Coordinate small to mid-sized customer and internal projects such as onboarding, software rollouts, infrastructure upgrades, and service migrations. Manage timelines, milestones, and stakeholder communication.
• Work closely with technical teams, account managers, and sales to ensure alignment between customer needs, service delivery, and long-term growth initiatives.
• An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Required Qualifications

• High School degree required.
• 2-5 years of experience in IT service/ project coordination, operations support, within a managed services or technical services environment.
• Experience working directly with customers is required.
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Demonstrated critical thinking skills.

Preferred Qualifications

• Associate degree or an equivalent level of experience preferred.
• Experience using Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) tools to support ticketing, service workflows, and asset monitoring.
• Product Knowledge - Possesses a general understanding of networking, server, and software concepts, and how commonly used products in these areas are applied in customer environments.
• Proficiency with customer relationship management software (CRM).
• Previous experience working within vendor portals.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.