Senior Manager, Consumer Services Strategic Initiatives

Western Union
$150,000 - $170,000 USD
life insurance, parental leave, tuition assistance, flex time
United States, Colorado, Denver
Sep 03, 2025
Are you a strategic thinker with deep product expertise and a passion for driving revenue growth? Do you excel at creating compelling sales materials and proposals that resonate with clients and close deals? Then it's time to join Western Union as Senior Manager, Consumer Services Strategic Initiatives. Western Union powers your pursuit We are seeking a dynamic and experienced Senior Manager, Consumer Services Strategic Initiatives to lead strategic initiatives that directly impact revenue growth across our consumer services product lines (C2B, B2C, RMO, Pre-Paid). In this role, you will provide strategic planning and disciplined program/project management to ensure proper execution of strategic initiatives. Role Responsibilities: Develop specific strategic frameworks with the teams that are driving execution so that we deliver to an integrated plan & KPIs Support leadership/teams on cross-company initiatives and Lead strategic projects, as identified by the executive leader. Help develop cohesive narratives to share with key stakeholders on a regular /as-needed basis. Create competitive analyses and provide client and senior executive appropriate product updates in collaboration with Sales, Product, Marketing, Finance, Technical Support, BI, and Project Management End to end management of key initiatives, including adoption of send to corrections app, customer engagement efforts for bill payment and corrections Support implementation of cross-border bill payment and mobile top-up strategy Role Requirements: Bachelor's degree required; advanced degree preferred. Minimum of 5-7 years of relevant experience in strategy, marketing, product management, or related roles. Prior supervisory experience or demonstrated ability to lead junior staff. Strong understanding of financial services and payments in a fast-paced environment. Skilled in cross-functional collaboration and managing stakeholder relationships. Excellent communication, presentation, and organizational skills. Ability to manage multiple priorities and deliver high-quality results under tight deadlines. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Salary The base salary range is $150,000 - $170,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment. Your United States - specific benefits include: Family First Program Flexible Time off Medical, Dental and Life Insurance Tuition Assistance Program Parental Leave Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-AM3 Estimated Job Posting End Date: 09-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.