Lymphatic Clinical Care and Research Coordinator

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
Primary responsibilities include coordination of patient care, patient/ family education, managing and triaging patient care phone calls within the RN scope of practice. Must be highly organized and able to pay close attention to detail, including distinguishing among priority items. Must have the ability to work independently and manage difficult situations with skill, patience, and diplomacy. The nurse must demonstrate competence in caring for patients with a wide variety of health issues. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. Administratively responsible to the Manager and Ambulatory Nursing Director for nursing practice issues. May be responsible for overseeing care coordination efforts delegated to others within the practice.

Ideal candidate would have experience with data collection using Epic and/or REDCap.

What you will do

• Follows the Nursing Process and to deliver safe care: assessment, planning, implementation and evaluation
• Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol, disposition, and action
• Develops a plan of care, as indicated
• Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance
• Documentation reflects all aspects of telephone encounters
• Collaborates with the PCP and other healthcare providers as necessary
• Professionalism/Leadership
• Role models appearance and behaviors that promote a positive image of Nursing.
• Role models how to interact with parents/patients and colleagues with respect and dignity.
• Role models professionalism and teamwork.
• Facilitates and promotes change in the unit environment.
• Leads unit improvements and measures outcomes.
• Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.
• Follows hospital policies regarding HIPAA and privacy.
• Research
• Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.
• With assistance applies research findings to clinical practice.
• Seeks opportunities to participate in research studies or answer simple research question.
• Learning
• Identifies learning needs of self and others and assists in the development of a learning plan.
• Applies education and training from departmental in-services and external sources to enhance Nursing practice.
• Assists with developing and utilizes patient education materials relevant to patient population
• Participates in development/ presentation of staff education programs geared to meet practice and select departmental needs.
• Demonstrates health care informatics competency in order to manage patient care
• Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;
• Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.
• Resource Management
• Participates in promoting quality, efficient and cost effective care.
• Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.
• Manages own time to accomplish direct/indirect care in a cost efficient manner.
• General Responsibilities
• Completes letters of medical necessity, referrals, and prior authorizations as needed.
• Facilitates prescription refills per office protocol
• Assists with acquisition of DME, as indicated
• Conducts telephone triage and refer patients to appropriate services.
• Assists patients and families with access to health care services as needed, including collaboration with payers.
• Coordinates plans for follow up visits with care providers and for laboratory and diagnostic studies.
• Initiates care coordination based on identified needs per discussion with patient/family
• Advocates for patients and families and promotes communication and collaboration to keep all care team care members informed of patients' care needs and to ensure that patients access and benefit maximally from available health care resources.
• Ensures adequate and timely response to all requests for information and service by customers that present in person, by telephone, or other message.
• Answers telephones, routes and screens callers; takes messages and provides routine information to callers promptly and courteously.
• Interprets basic laboratory tests and in conjunction with primary care provider, establishes and communicates a plan of care with families.

Education Qualifications

• Technical Diploma Nursing - Required
• Bachelor's Degree Nursing - Preferred

Experience Qualifications

• At least three (3) years nursing experience - Required
• Experience in pediatric primary care, care coordination, telephone triage using Barton Schmitt protocols, Epic - Preferred

Skills and Abilities

• Competency
• Basic use Computer of a computer (mouse, keyboard, printer, USB ports).
• Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype).
• Web browsing, intranet search, document access.
• Navigation and use of clinical communication systems.
• Determines the nature and extent of clinical information needed and uses the appropriate technology to access it.
• Accesses needed information effectively and efficiently.
• Evaluates information and its sources critically and appropriately incorporates it into clinical practice.
• Evaluates outcomes of the use of information.
• Information Management Literacy
• Navigation of the electronic health record system.
• Ability to locate and review specific patient data in various clinical information systems.
• Effectively uses clinical decision support tools.
• Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems.
• Ability to collect clinical data using quality improvement tools.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.