Genesis10 is currently seeking a Network / System Engineer with our client in the financial industry located in Plano, TX, Pennington, NJ and Jersey City, NJ. This is a 12+ month contract position.
Responsibilities:
- Lead and manage bridge line troubleshooting, engage in technical research, and escalate issues to leadership
- Ensure all impacts are accurately recorded and documented in the system of record, verify documents and wikis are updated and available for use during triage
- Support on call responsibilities for incidents, the documentation of application flows, impacts during outages, customer experience, and contacts for support needs
- Troubleshoot, analyze, research, and resolution using advanced query, programming skills, conduct root cause analysis, identify mitigations/risk, real-time restoration, triage the issues impact technical services (application/infrastructure) to client customers and partner in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
- Identify business impact, interpret monitors, dashboards, and logs, and write queries to accurately calculate and communicate impacts to leadership in partnership with senior team members or specialists within technology services
- Promote and enforce production governance during triage, and identify production failure scenarios, vulnerabilities, and opportunity for improvement, determine appropriate actions, and escalate issues
- Analyze, manage, and coordinate incident management activities to detect problems that potentially affect the service level
- Fulfill research requests, ad hoc reports, and offline incidents at the direction of senior team members or the technology/production services teams
- Provide front-line technical support to end users responding to issues related to Incident / problem management, release/deployment, operational readiness, application monitoring production governance
- Work closely with technology infrastructure and development teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
Requirements:
- Bachelor's degree in computer science or related technical field
- 5+ years of overall experience
- 5+ years of relevant IT experience in application production support with strong exposure to level two production support tasks
- Strong production support background with exposure to level two production support tasks
- Experience on working with Oracle/PL SQL, Unix/Linux, Autosys, JIL script, windows/networking basics
- Knowledge in Informatica, Hadoop, BI reporting tools
- Understanding incidents, problems, change management
- Good analytical and reasoning skills
- Excellent communication Interpersonal and relationship development skills
- Exposure to working in global team
- Experience on working with Oracle/ PL SQL, OBI, Hadoop, Collibra, Informatica, Unix/Linux, Autosys, JIL script, windows/networking basics
- Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
- .NET
- ITIL / SRE certification
- Automation skills to reduce manual activities
- Proven team player who can work comfortably in a multicultural environment
- Proven ability to work independently and effectively work in a complex environment a global team structure
- Excellent verbal and written communication skills
- Strong influencer, facilitator, and collaborator
- Detail oriented and organized
- Pro-active, enthusiastic, flexible, results driven with attention to detail
- Strong problem solving and critical thinking skills
- Motivation to achieve results and the ability to quickly integrate into teams
- Ability to work in an ambiguous environment and draw and defend results and conclusions
- Ability to work in a dynamic and team-oriented environment
- Ability to balance a significant workload, prioritize and multitask
Pay range:
$53.52 - $61.52
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10
life insurance, 401(k)
Sep 03, 2025