Under the direction of the Courier/Fleet Compliance Manager and the Administrative Laboratory Director, the Courier Coordinator oversees all courier operations of the department. This includes staff scheduling, coordinating cover driver route assignments, providing training, conducting courier competency training, scheduling lab car maintenance, and ensuring compliance with all local, state, and federal regulations. Takes charge of the department in the Manager's absence. Provides excellent customer service to support a 24/7 operation that extends beyond the North Shore and Metro Boston area. A flexible schedule is a must.
- Shows excellent communication and customer service abilities.
- Coordinates and supervises the training of new hires during the training period.
- Participates in interviews and assists the Courier Manager with choosing and hiring new couriers.
- Assists couriers out in the field when needed
- Acts as a liaison between the courier department and all Salem Hospital internal departments, off-site Phlebotomy locations, and MGB outreach clients.
- Maintains and updates courier department manuals and hospital policy binders.
- Prepares and maintains daily/nightly courier schedules.
- Dispatching: Responsible for dispatching ad hoc pickups to proper couriers to ensure timely pick up and delivery of all routine and stat blood work.
- Provides written instruction to employees when procedures or protocols change.
- Carries out responsibilities promptly, needing little direction from the manager.
- Assumes accountability for his/her position, extending oneself when unexpected or unusual needs arise.
- Routinely undertakes added tasks when assignments are completed.
- Schedules all repair and maintenance appointments for the 26 Laboratory cars at our local auto shop. Helps in the Annual lab car rotation.
- Weekend On Call status - Rotates with lead couriers for weekend and holiday on-call coverage.
- Assumes responsibilities of the Courier Manager during his/her absence or when asked.
- Acts as a backup driver to cover routes and/or as a STAT driver when needed.
- Performs other related duties as required or as responsibilities dictate.
- Maintains and enforces established department policies and procedures, objectives, safety, environmental, and infection control standards.
- Responds to all severe weather and/or roadway conditions to ensure driver safety
- Responsible for lab vehicle parking and cleaning during and after snow/weather events.
- Directly supervises 19 Lab couriers
- Communicates, directs, and advises outside courier vendor staff to ensure client needs are met.
- Performs annual driver evaluations for all couriers and provides feedback to the Courier Manager on proficiency and compliance.
- Able to perform other duties as assigned
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
- Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Occasionally (3-33%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Salem Hospital
Sep 04, 2025